A disciplined, resilient, and meticulous professional with nearly 20 years’ experience managing high-value client relationships and expanding business outcomes in the franchise, fitness, and recruitment sectors. Offering an entrepreneurial mindset with the ability to implement superior business analysis and problem-solving skills to achieve financial growth, while demonstrating a proven history of time management, communication and adaptability. KEY STRENGTHS☑ Business Development: Extensive experience in developing and implementing financially healthy business growth strategies, adapting quickly to changing consumer markets and meeting budget with the execution of strong sales and marketing campaigns. ☑ Project Management: Well-developed project management skills, providing end-to-end guidance for both established and start-up businesses, creating procedures, policies, KPIs and sustainable budget milestones.☑ Client Engagement: Skilled in designing and implementing engagement strategies, building loyalty and client retention, demonstrated by increasing Australasia Franchise Group’s franchises from 0 to 160 in 5-years.☑ Communication: Sound market researching skills with the ability to analyse trends, communicate both verbally and in written forms, and determine the minimum performance standards to close on a sale.☑ Leadership: Highly advanced team development skills, placing a high value on setting and holding staff accountable to KPIs to foster a high performance-oriented culture, focusing on clients and innovation.☑ Relationship Management: Strong interpersonal skills with the flexibility to drive industry, creative and community partnerships, through networking, public relations, and delivery of presentations.☑ COVID-19 Innovation: Endured during the unprecedented shut down of both studio's within 24 hours’ by recruiting 8 Franchisees and shifting to an online community within 6-days, including a communication strategy, coach training, and an engagement platform, increasing to ~600 members within 6 weeks.☑ Financial Acumen: Well developed business skills and highly competent in managing budgets to ensure maximum ROI while identifying areas to increase profitability.☑ Strategic Planning: Experienced in assessing data and insights to analyse performance, identifying strengths and weaknesses to strategically mitigate risk and build financial and operational success.