Simone Marra Email & Phone Number

The Student Experience Project Manager at the University of Bedfordshire operates within the Student Experience Directorate, which also includes Student Support Services and the Careers and Employability Service. The team works towards delivering the objectives contained within the University’s Strategic Plan, to support students to begin, thrive and succeed.The role entails the implementation of initiatives, campaigns, and events to provide an excellent student experience at all stages… Show more The Student Experience Project Manager at the University of Bedfordshire operates within the Student Experience Directorate, which also includes Student Support Services and the Careers and Employability Service. The team works towards delivering the objectives contained within the University’s Strategic Plan, to support students to begin, thrive and succeed.The role entails the implementation of initiatives, campaigns, and events to provide an excellent student experience at all stages of the student journey. These include encouraging students to seek and take up opportunities alongside their studies to enhance their enjoyment, engagement and success within their university experience. The team also develop and administer mechanisms for listening and responding to the student voice, so this can shape and inform actions and decisions. Show less

The role aimed to improve the productivity of Deloitte professionals around the world by resolving a variety of issues and requests through a consistent, high-quality customer experience. Competences included, but were not limited to: • Delivering fixes across a variety of applications and technologies.• Taking ownership to manage problems to their successful resolution.• Actively contributing to and deliver against the IT Service Desk strategic objectives.•… Show more The role aimed to improve the productivity of Deloitte professionals around the world by resolving a variety of issues and requests through a consistent, high-quality customer experience. Competences included, but were not limited to: • Delivering fixes across a variety of applications and technologies.• Taking ownership to manage problems to their successful resolution.• Actively contributing to and deliver against the IT Service Desk strategic objectives.• Pro-actively engage and partner with other IT Service Desk stakeholders and IT Infrastructure subject matter experts to ensure a consistent, high quality customer experience is maintained.• Effectively collaborate with colleagues in other geographic locations including United Kingdom, Greece, Italy and Malta. Show less

Provided regular guidance and support to Business Management and International Business Bachelor students undertaking the final project. The supervisory relationship is built on clear communication and mutually agreed expectation in terms of progress. Key responsibilities include, but are not limited to: • Provided guidance about the nature of the dissertation enquiry and the standard of work to be expected.• Assisted students with the definition of a research topic, the… Show more Provided regular guidance and support to Business Management and International Business Bachelor students undertaking the final project. The supervisory relationship is built on clear communication and mutually agreed expectation in terms of progress. Key responsibilities include, but are not limited to: • Provided guidance about the nature of the dissertation enquiry and the standard of work to be expected.• Assisted students with the definition of a research topic, the design of a programme of study and the implementation of this. • Advised on relevant areas of literature.• Ensured relevant ethical standard of research are considered throughout the supervision process and that this is relevant and reflects best practice and current thinking.• Held meetings to share expertise at the writing stage and to provide support in the face of deadlines. Show less

Responsible for the movement of goods arriving from other countries, liaising with overseas offices, partners or agents to ensure an effective import service in line with KPIs. Competences include, but are not limited to: • Provided advice to traders by phone, email and in person on customs clearance and related procedures, including IPR, OPR, CFSP, Customs Warehousing etc.• Verified the accuracy of data before entered in HMRC systems, including CPC codes, commodity codes… Show more Responsible for the movement of goods arriving from other countries, liaising with overseas offices, partners or agents to ensure an effective import service in line with KPIs. Competences include, but are not limited to: • Provided advice to traders by phone, email and in person on customs clearance and related procedures, including IPR, OPR, CFSP, Customs Warehousing etc.• Verified the accuracy of data before entered in HMRC systems, including CPC codes, commodity codes, import/export licensing, EORI numbers etc.• Calculated Import Duty, VAT, and applicable taxes. • Built relationships with new and existing customers. Engaged in CPD activities to maintain customs knowledge policies up to date. • Ensured an efficient flow of goods where deliveries are made within the agreed time and in line with legal requirements. Show less

Bedford, England, United Kingdom

• Determined and defined scope of work and deliverables. • Predicted resources needed to complete projects,• Obtained necessary permits, approvals, and other regulatory prerequisites.• Drafted and submitted budget based on scope of work and resource requirements.• Managed costs in order to meet budget.• Provided direction over contracts and subcontracts.• Managed construction schedule and activities.• Issued progress updates as needed… Show more • Determined and defined scope of work and deliverables. • Predicted resources needed to complete projects,• Obtained necessary permits, approvals, and other regulatory prerequisites.• Drafted and submitted budget based on scope of work and resource requirements.• Managed costs in order to meet budget.• Provided direction over contracts and subcontracts.• Managed construction schedule and activities.• Issued progress updates as needed regarding costs and timelines.• Ensured work is done in compliance with all relevant building and safety codes.• Selected and managed subcontractor and supplier relationships.• Coordinated efforts across entire project between architects, designers, engineers, and subcontractors. Show less

Bedford

• Assisted with the organisation and delivery of the annual UCAS Exhibition.• Assisted with academic interview days and auditions.• Delivered weekly Campus Tours.• Presented informative talks about students experiences at the University.• Assisted with specific subject taster days at various campuses. • Attended all applicable training sessions and performed as requested by the Student Recruitment Team.

Bedford

• Planned and led engaging activities to create an energetic atmosphere around the project.• Held meetings and liaising with a variety of audiences while advertising the National Student Survey.• Achieved targets as part of the University's marketing engine.

Master Of Science - Msc, Project Management

• Consultancy Experience Project | High Distinction • Problem Solving in Context • Project & Programme Strategy • Project Planning &.

International Business Ba (Hons), International Business

• International Business | A • Marketing • Business Communication and Management • Strategy and Change Management • Economics • Accounting.