Simone Martorella Email & Phone Number

• Avvio, pianificazione, esecuzione, controllo e chiusura dei progetti assegnati;
• Monitoraggio catene di produzione informatica (Produzione PDF, Fatture Elettroniche, ArchiviazioneDocumentale e Conservazione Legale);
• Implementazione di attività automatizzate, consentendo lo snellimento delle Operation Time per leprocedure coinvolte;
• Coordinamento del gruppo tecnici assegnato per i singoli Clienti, compresa la pianificazione delle operazionigiornaliere/settimanali;
• … Show more Avvio, pianificazione, esecuzione, controllo e chiusura dei progetti assegnati;
• Gestione degli Ordini di Servizio e dei Contratti di Fornitura Servizi Professionali (sia singoli che a pacchettogiornate);

Sofia, Bulgaria

• Management of day to day operations of the Italian Service Desk for Hewlett Packard Enterprise.
• Supervision of a team of 15 or more;
• Meeting client satisfaction and operational goals;
• Initial interface for all employee related issues, coaching, goal setting and performance/salary reviews;
• Accountable for the delivery of the Incident Management process of the Service Desk in accordance with the Customer contract;
• Proactive analysis of performance data and, together… Show more Management of day to day operations of the Italian Service Desk for Hewlett Packard Enterprise.

Sofia, Bulgaria

• Act as the primary country contact for customers on all escalations
• Handle phone calls/emails and deal with them promptly, efficiently and with empathy to ensure apositive experience for our customers
• Invite customers to participate in telephone problem resolution using available tools to diagnoseand resolve technical problems
• Facilitate or escalate customer issues and complaints, both internally and externally
• Co-ordinate all consumable calls in order to enable… Show more
• Co-ordinate all consumable calls in order to enable dispatch of Xerox & Multi-vendor consumablesto customers

Sofia, Bulgaria

Translation of documents as Technical Manual, Thesi, Book and Journal Articles, etc.Language supported:Italian-English (and vice versa), Spanish-Italian, French-ItalianTranslation performed through several dedicated sites as:www.guru.com, www.prontopro.it, www.proz.com and www.translatorscafe.com.

Sofia, Bulgaria

• Manage the contacts through Email, Phone and other ways of direct or indirect contact with Customers.
• Give answers to the Client's questions and concerns;
• Maintain a data base of Customer's complaints;
• Identify and solve Customer's problems through the using internal or externaltools;
• Access the company's internal systems to obtain and extract order information, providecustomer service management with the data for inclusion in various scheduled and special… Show more
• Access the company's internal systems to obtain and extract order information, providecustomer service management with the data for inclusion in various scheduled and special reports;

Sofia, Bulgaria

• Provide high qulity technical Help Desk and Customer Support in regard to all products of theCompany;
• Manage the contacts with William Hill Customer World Wide through Email, Phone and Chat;
• Give answers to the Client's questions and provide accurate informations on WH products;
• Maintain an updated data base of William Hill Customer's complaints;
• Create Customer satisfaction by means of availability, efficency and quality service;
• Be informed on Gambling products… Show more

Rome Area, Italy

• Supplies Management for and to Steval Ltd;
• Warehouse Management and Restock;
• Salesman at the store located in L.go Beltramelli.

Rome Area, Italy

• Assistance to the Chief of Human Resource Management
• IT Technician
• Warehouse Management

Rome Area, Italy

• Maintain a data base of BlueTech Customers and Partners and Affiliates;
• Coordinate the workflow for the Phone Sales Team (16 workers);
• Coordinate the workflow for the Direct Sales Team (8 workers);
• Coordinate the Advertise Campaign with the dedicated team;
• Help co-workers of the Sales department with handling of delicate customers;
• Direct intermediary between Customers and Tech/Development Teams in the process ofrealization of personalized websites and e-commerce… Show more

Rome Area, Italy

• Bundle mail in preparation for delivery or transportation to relay boxes;
• Deliver mail to residences and business establishments along specified routes by walking and/ordriving, using a combination of satchels, carts, cars, and small trucks;
• Enter change of address orders into computers that process forwarding address stickers;
• Hold mail for customers who are away from delivery locations;
• Leave notices telling patrons where to collect mail that could not be… Show more
• Leave notices telling patrons where to collect mail that could not be delivered;

Rome Area, Italy

• Assembling, configuration and installation of PCs, home networks, WiFi areas, Internet Points onrequest from Customers;
• Periodical maintenance of PCs, home networks, WiFi areas, Internet Points on request fromCustomers;

Rome Area, Italy

• Salesman at the store located in Via Francesco de Sanctis;
• Hardware & Software direct assistance on PC and small electronics;
• Technical Repairman Jr. on different hardware for custom and standard PCs;
• Technical Repairman Jr. on different software for custom and standard PCs;
• Assembling, configuration and installation of PCs, home networks, WiFi areas, Internet Points onrequest from Customers;
• Periodical maintenance of PCs, home networks, WiFi areas, Internet… Show more