Simone Mcnabb Email & Phone Number

Junee, New South Wales, Australia

Operate network control equipment to issue authorities for movements and accurately prepare and issue train authorities for train and track force requirements, in accordance with ARTC network principles;Remain appraised of the location and progress of trains and track forces, accurately recording the particulars on the train graph and in NRAMS, as required;Respond to emergencies and other irregularities in accordance with the stipulated rules, regulations and instructions, providing timely and accurate reports in the prescribed train control reports;Comply with all accepted safe working requirements, Codes of Practice, procedures and processes;Plan in advance anticipated running of all trains and track force working to ensure conflict is avoided;Issue instructions to drivers and staff at line locations, if required, ensuring all events are correctly performed and reported in a timely way in NRAMS and on the train graph;Ensure compliance with train and other notices concerning alterations and additions to signalling and safeworking equipment and rollingstock;Assist track and other staff in reaching work destinations promptly for the purpose of track work and assist with testing of network control equipment;Examine train graphs to observe how various planned workings developed for train management guidance can be made on future shifts to greater advantage;Provide a comprehensive briefing to relieving Network Controllers at the end of the shift to provide a full understanding of train position and any verbal instruction to trains;

Wagga Wagga, Australia

Input data into the various IT systems including asset management, works planning andscheduling, project control systems.Monitor the collection and updating of asset data from the field, reporting monthly to AssetManager.Analyse data and generate reports as required.Provide other administration and analytical support to the regions.Participate in projects and undertake other duties as requested.Ensure all electronic and non-electronic asset data is stored, compiled correctly and accountedfor.Ensure the integrity, accuracy and timeliness of the data and reports generated.Ensure fair and equitable workplace practices and behaviours are complied with, creating adiscrimination free workplace in accordance with legislative requirements.Ensure that policies and procedures that relate to human resource management and occupationalhealth safety and welfare are effectively practiced and administered within the respective work site.Ensure compliance with ARTC’s Safety Management System (SMS) and EnvironmentalManagement System (EMS) requirements, responsibilities, authorities and accountabilities.Promote a safety culture within the team to conform with current Work Health and Safety (WH&S)and relevant Rail Safety legislation.Ensure that injuries are properly reported, and that any injured employees are provided both asafe and timely return to work.

Administration.Making Travel and accommodation bookings for the Corridor Manager as well as other team membersArrange purchase orders as required, process invoices and code credit card use in ARTC financial systemFacilitating documents for Corridor Managers signature, tracking and sending back to the correct colleaguesMonitoring Corridor Managers diary and adding entries as needed. Monitoring Corridor Managers Emails and coding when required. Arranging meetings between colleagues and sending out meeting invitations Creating weekly agenda’s for meetings. Data EntryRecords management

Meeting with Job seekers on a daily basis.Data Entry, filing, administration duties. Helping Job seekers find sustainable employment or build their skills through training.Meeting daily, weekly and monthly KPI's.Non-vocational barrier management

Wagga Wagga, Australia

Helping customers with residential and business Telecommunication needs.Servicing Rural and metropolitan Customers. Business account management.Providing information and sales on the NBN Network.Front of house support.Answering front of house calls. Installation and bookings support.

Wagga Wagga, Australia

Resolving Complex Customer Complaints and Account Issues.Processing and approving customer credit claims. Fixing in house issues and problems.Maintaining and creating Excel reports and spreadsheets.Providing in house feedback.Updating policies. Outbound customer contact. Managing complex business accounts.Maintaining a high level of contact with important business clients.

Wagga Wagga, Australia

Consumer and Business Telecommunications Customer serviceImplemantation of consultant coaching plans.Provide consultants with specific and constructive feedback relating to performance and KPI'sReview consultant coaching history and make changes when needed. Identify areas of opportunity and focus on ways to improve.Communicate key information to all staff in regards to policies, product and system changes.Motivate team members through positive recognition and reward.

Diploma In Business Management, Business, Management, Marketing, And Related Support Services, Diploma

Human Resources. Facilitate continuous improvement. Manage people performance. Ensure team effectiveness. Show leadership in the workplace

Certificate 3 In Customer Contact, Customer Service Management