Simone Michel, Pharmd Email and Phone Number
Dr Simone Michel is an accomplished, patient-focused, business-driven, goal-oriented and highly qualified pharmacist with over 2 decades of professional experience in retail, specialty, home delivery and corporate environments, blending clinical services with formulary management, regulatory and training.With a consistent track record of exceeding goals and expectations; strong time management and collaborative leadership skills. Simone has proven expertise in developing best practices in medication therapy management and creating effective operating policies. Her passion lies with advancing a sustainable healthcare model that will achieve the best healthcare outcomes.
Express Scripts Canada
View- Website:
- express-scripts.ca
- Employees:
- 356
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Senior Manager National Pharmacy OperationsExpress Scripts Canada Jun 2019 - PresentOntario, Canada
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Senior Product Manager, Drug Plans Solution.Shoppers Drug Mart Sep 2017 - Mar 2019North York, Ontario, CanadaIncreased efficiencies by redesigning formulary management process.Presented drug utilization trends and facilitated Clinical Advisory Board meetings to drive sustainable health solutions. -
Clinical Excellence ManagerShoppers Drug Mart Jul 2015 - Sep 2017Patient Contact CentreImplemented innovative quality procedures to measure, benchmark and improve key performance metrics. Maintained excellent customer service with Associate owners to ensure effective communication and execution of programs at store levelRecruited, trained and supervised quality performance analysts to increase program quality monitoring sample. Increased customer satisfaction by implementing customer-centric service guidelines.
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Supervisor PharmacistShoppers Drug Mart Aug 2014 - Jun 2015Ontario, CanadaManaged a team of 4 pharmacists and 8 pharmacy assistants and successfully promoted 6 team members to supervisory roles by implementing strategic mentoring sessions.Surpassed productivity and quality targets by facilitating best practice seminars to boost training.Launched automated call quality monitoring platform to continuously improve call quality and exceed reporting forecast.
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PharmacistShoppers Drug Mart Nov 2013 - Aug 2014Specialty Health NetworkConducted healthcare counseling on follow-up adherence calls to patients to improve long-term health outcomes, Competently trained 32 new pharmacy professionals to facilitate adherence pilot program expansion.Collaborated with several healthcare professionals to implement sustainable clinical interventions.
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Pharmacy ManagerThe Phoenix Stores Limited 2011 - 2013Hamilon BermudaSupervised 4 pharmacists and 3 pharmacy assistants to maintain an efficient and engaged pharmacy environment.Demonstrated commitment to expand OTC product selection which successfully increased customer satisfaction and exceeded sales forecast.Reduced shrinkage by revamping inventory control processes to efficiently operate at minimum inventory cost. -
Staff PharmacistThe Phoenix Stores Limited Sep 2005 - Mar 2011Hamilton, BermudaVoted Phoenix Stores Ltd 2010 Pharmacist of the YearBoosted patient retention rates and prescription volume by organizing medication review clinics. Maintained excellent doctor relations to efficiently resolve patient drug therapy concerns.
Simone Michel, Pharmd Education Details
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Magna Cum Laude -
Project Management Course For Healthcare And Social Services, The -
University Of Technology, JamaicaPharmacy
Frequently Asked Questions about Simone Michel, Pharmd
What company does Simone Michel, Pharmd work for?
Simone Michel, Pharmd works for Express Scripts Canada
What is Simone Michel, Pharmd's role at the current company?
Simone Michel, Pharmd's current role is Senior Manager National Pharmacy Operations at Express Scripts Canada.
What schools did Simone Michel, Pharmd attend?
Simone Michel, Pharmd attended University Of Florida, York University, University Of Technology, Jamaica.
Who are Simone Michel, Pharmd's colleagues?
Simone Michel, Pharmd's colleagues are Tushar Gupta, Justine Nagdaparan, Pravallika Kothapally, Saikat Panja, Louise F. Gendron, Chantelle Colosimo, Catherine Simpson.
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