Simone Reid Email & Phone Number

I lead media and planning operations teams, set up systems and processes, navigate labyrinths of departments in large public or corporate organisations, and manage all aspects of client relationships. My talent is finding the right people to speak to and following through to a solution. I will make ‘it’ happen.I rose through the ranks of strategic and tactical media planning and buying (both internal and outsourced) and navigated several agency mergers and acquisitions to achieve Director roles in Client Communications and Client Relationships at MediaCom. I was a key member of the teams that repeatedly won the Queensland Government Master Media Advertising contract worth tens of millions of dollars. Due to my client focus, quality of strategic and tactical advice, stakeholder engagement, and team mentoring to achieve KPIs amid constant change, I was entrusted to manage the Government contract.My eye for detail and understanding of business performance saw me also lead the business improvement audit program. I project managed 32 audits per year across process, strategy, planning and buying and client value-add, media buying capability and customer satisfaction. With 98% performance to KPIs across this program, my team and I saved the agency significant costs. I have a deep understanding government contract management with preferred suppliers, including at times of disaster or change in government - managing day-to-day communication, expectations and deadlines. This knowledge helped me rescue the Government non-campaign account when the incumbent agency collapsed. Within 24 hours I had spearheaded a recovery team into action, despite no client list, systems, or knowledge of current campaigns or future bookings. I have exceptional organisational and coordination skills, ability to budget, forecast, present and report. I care about the people I work with, nurture the talent in the teams I manage and provide a learning environment for the development of all.Want to talk systems, processes or client management? Email me at slmorison1@gmail.com