Simone Notarangelo Email & Phone Number

Milano, Lombardia, Italia

Milano, Lombardia, Italia

Milano, Lombardia, Italia

Lido Di Savio

Milano, Lombardia, Italia

• Front Desk employee for the 5* Boutique Hotel
• Operations of check in and check out: welcoming and escorting.
• Reservation management and payments.
• Daily and accounting closing operations, guest documents control.
• Preparation and check of the arrivals and departures.
• Troubleshooting

Milano, Lombardia, Italia

• Front Desk employee for the residences company allocated in the city.
• Operations of check in and check out, record of guests and city tourist informations.
• Reservation management and payments.
• Verification, preparation and change of prices, based on the actual availability, tourist flows and local events.
• Daily and accounting closing operations, guest documents control.
• Preparation and check of the arrivals and departures.

Milano, Italia

• Employee for the 4 stars boutique hotel:
• Check in and check out operations, reception guests and tourism informations.
• Booking management included the related payments and notification.
• Issuing and checking fiscal documents.
• Daily and accounting closing operations, guest documents control.
• Preparation and control of arrivals and depatures.

Porto Cervo, Sardegna, Italia

• Employee for the Hospitality at the 4 stars hotel in Sardinia Region
• Check in and check out operations, accompanying the guests in the room, bookkeeping and registry clients.
• Issue of documents, record of files and practices.
• Proposition and sale of complimentary services.
• Problem solving, management complaints and back office.

Shanghai City, China

• Employee for the Hospitality at the 5 stars hotel.Maintaining a thorough knowledge of the room rack location, package plans, hotel facilities, hotel's services and hours of operations.
• Reservations
• Check guests in and out, including preparation of guest bills and authorising payments.
• Managed guest service queries and complaints.
• Reporting anything considered a health and safety hazard.
• Allocation of all rooms to include, special requests, sofa bed rooms and any other requirements

San Donato Milanese

Milano, Italia

• Receptionist employee for the Hospitality at the 4 stars hotel.
• Check-in and check-out operations, control of arrivals and preparations of groups forms.
• Check clients details and issues receipts and invoices.
• Record of reservations.
• Cash control and operations: debit charging, no show and city tax. Troubleshooting, complaints and back office: organization and allocation of rooms, front office, reservations and payment management, claims management.

Verona, Italia

Management training for services related to the hospitality and hotel industry.Acquisition and learning of various issues: - Front Office and customer relations: the creation of value and the memory of the customer experience.- Food & Beverage: the food's quality, food cost. - Project Work with classmates: an opening of the organic restaurant..

Kyoto, Japan

• Collaboration at B & B, for hospitality management officer of students from international universities (Erasmus)The role included:
• logistical planning of the structure of the housing according to the arrivals, organization and allocation of rooms)
• ront office, reservations and payment management
• choice of the custom menu (depending on intolerance, religious preferences and choices)
• organization and accompany guests to the tourist routes
• claims management

London, United Kingdom

Direct management and independent of the Italian private and business clients, the need also bilingual.- Request management of change / optimization of the tariff plan- Management and escalating complaints- technical problems managing- retention of high value customers by means of customized raises- assistance to the billing department- anagrafic.

London, United Kingdom

As team member involved in the customer management, I took care of the waiters and staff at the bar counter of the local management team (about 4 people).For priority and attendance forecast, I was involved with:- planning shifts of room and bar staff- attendance management, leave and holidays- organization of the preparation, supply of dried and fresh.

Milan Area, Italy

My role included a number of different telephone consulting and sales to private customers, specifically:- advice on the reservations for the various products offered by the company (flights, composition of comprehensive travel packages, hotel reservations, car rental and insurance products- Sale of package holidays, flights, hotels, car hire and insurance.

Milan Area, Italy

Trainee and student for the Credit Institute: Learning of operations and cash management and cash handling. Study and analysis of investment funds: where and when to invest, how to overcome periods of crisis.Study of life insurance, accident insurance, R.C.Active and passive listening of telephone conversations between operators and customers.

Milan Area, Italy

Employee business for private customers: I covered the following tasks: after sales service: customer support, email management, re-contacts. Tele-selling products to customers promotions, problem solving, maintenance of existing customers.

Milan Area, Italy

Officer customer support for the sale of travel, flights. I was doing the duties of Trade and consulting for flights, hotels, cars rental.Sale of insurance related to the trip, problem solving and administrative back office for mails and complaints. Calculation of rates and bringing new offers.

Milan Area, Italy

Agent support for private clients in order to follow tasks: customer service for the management of technical problems related to the Internet connection. Problem solving, retaining existing customers.

Milan Area, Italy

Online Market Sector. Main tasks: order picking, store management, sales and service of electronic products.

Monza And Brianza Area, Italy

Officer customer assistance for the management and resolution of problems related to billing, to change tariffs plan, to technical problems.

Executive Master, Hotel Management And Digital Tourism

Bachelor'S Degree, Science Of Tourism And Local Community

Activities and Societies: Business Administration, Public, Private and European Law, Sociology of Tourism, Geography, Urban Planning.