Simone Nutt Email & Phone Number

Los Angeles, CA, US

North Hollywood

• Participate in case conferences, staff meetings, and community meetings as required
• Schedule and perform program intakes onsite or over the phone.
• Conduct risk and safety assessments and provide crisis intervention and de-escalation interventions to participants experiencing or at risk of homelessness.
• Advocate on behalf of clients to address issues and barriers between landlords and participants
• Coordinate and collaborate with landlords regarding lease signings and Assist participants with referrals and linkage to eviction prevention and fair housing resources
• Coordinate and collaborate with community-based organizations to receive and coordinate program referrals

North Hollywood

• Assist participants to access and obtain services to address their homeless or housing crisis
• Responsible for social services including triage, assessment, eligibility screening, program intake, program orientation, and case management and resource connection.
• Maintain accurate participant records including case notes and eligibility documents in our database (e.g. HMIS)
• Conduct initial triage, screening and assessments using a trauma informed and harm reduction model
• Schedule and perform program intakes onsite
• Develop housing plans and goals with program participants

Los Angeles, California, United States

• Managed a team of 4 dispatchers and 20 drivers
• Assisted in overseeing daily operations and ensuring efficient scheduling and routing of deliveries
• Developed and maintained strong relationships with carriers, negotiating favorable rates and terms to optimize cost savings
• Streamlined communication channels between drivers, customers, and internal teams, resulting in faster response times and improved customer satisfaction
• Maintained accurate records of all dispatched requests, including tracking information, proof of delivery documents, and customer feedback
• Implemented a real-time monitoring system that provided visibility into the status of each delivery throughout the entire process

Los Angeles, California

• Assisted in the management of daily operations, ensuring smooth and efficient workflow
• Resolved customer complaints or concerns promptly, ensuring high levels of customer service at all times
• Created training materials and conducted training sessions for new hires on company policies and procedures
• Analyzed sales data to identify trends and opportunities for improvement, implementing effective strategies accordingly
• Managed cash handling procedures, including opening/closing registers, preparing deposits, and reconciling discrepancies
• Monitored employee performance through regular evaluations, providing constructive feedback for professional development

Associates, Addiction Studies, 4.0

Activities and Societies: Currently enrolled and registered as RADT Currently enrolled and registered as RADT

Humanities/Humanistic Studies, 9-12

Activities and Societies: Student council president , drill team , track team Graduation on honor roll