Simone Perez Email & Phone Number

Ft Lauderdale

· Responsible for all aspects of customer service and passenger safety· Provides assistance to all customers including those with special needs· Informs customers of required announcements or updates via onboard interphone

Miami/Fort Lauderdale Area

Responsible for enabling real estate agent customers regarding unique benefits of utilizing DMI Inspection Products and Services.* Maintain and build relationship with B2B clients.* Organize trade show booths, order and design promotional items.* Manage Preferred vendor contracts.* Plan, approve, organize, coordinate and manage company sponsored lunch and dinner events with clients.

Responsible for enabling and educating insurance and real estate agent customers regarding unique benefits of utilizing DMI Inspection Products and Services.* Maintain and build relationship with B2B clients.* Organize trade show booths, order and design promotional items.* Manage spiff and incentive programs.* Plan, approve, organize, coordinate and manage company sponsored lunch and dinner events with clients.* Plan and present training classes for insurance agents for continuing education credits required by the state of Florida.

* Responsible for facilitation of new training initiatives, routine training, automation enhancements and other communication to new and existing employees. * Administer course evaluations and compile results.* Update and revision of training materials.

* Responsible for front line revenue generation for International passengers originating travel in the USA with Delta Airlines and other affiliate/non-affiliate airlines from around the world. * As Team Coach, responsible for productivity statistical analysis reports for 22 team members. Supply feedback on employee performance, skill proficiency and career direction.* Also responsible for internal and external communications, new policy and procedure training, new team member training, organizing and executing team meetings and presentation of recognition and achievement awards.

Responsible for tracking attendance for 600 Delta employees.* Emergency management procedures and execution for work site.* Coordinated and approved meeting site usage for all Delta staff at Miami call. * Statistical analysis for supervisors of employee productivity, including time allocation for special projects.* General assistance and liaison to management and supervisory team, covering a variety of tasks and responsibilities which changed on a regular basis.

Responsible for front line revenue generation for USA Domestic passengers originating travel in the USA with Delta Airlines and other affiliate/non-affiliate USA.* Training of new hire Sales Representatives (side by side) for individual coaching of corporate and local policies, procedures, computer systems entries and intricacies, formats, phraseology, psuedo city codes, customer interaction and local employee involvement.* Training of new hire Sales Representatives (floor walking) for groups of new hire employees (10-20 persons). Responsibilities similar to above.* Member of Continuous Improvement Team (CIT) that was responsible for implementing a cost savings process that was approved by corporate management and saved Delta Airlines $3M.

Responsible for servicing interior of aircraft between flights. Including, but not limited to, cleaning and sanitation duties, re-stocking galleys and lavatories and advising maintenance crews of basic maintenance issues.

Supervisor of 15 employees in the Automations Department. Primary duties consisted of updating information such as fares, policies, and procedures in 5 different airline computer systems.* Responsible for airline vendor interaction and received training on airline reservations systems in order to train employees on systems updates, upgrades, enhancements and innovations. * Responsible for employee training, scheduling, evaluations and statistical productivity reporting.

Education record

Marketing

Education record