Simone Pula Email & Phone Number

Lombardy, Italy

Milan, Lombardy, Italy

Starting on November 2019 I joined the Atos team in Generali (City Life location).I am the Asset Manager for Generali, being responsible of the management of all IT related asset starting from the purchasing aspect, preparing weekly reports to control asset compliance on ServiceNow and I coordinate the external IT supplier for the Disposal process.I contact directly Suppliers to prepare bids following the buying process up to the delivery.On the WPM side, I Take KPI and SLA under control applying corrective actions in order to meet the Customer requirements.I Schedule meetings for Continual Service Improvement to understand what could be done to do a better service with less effort from our resources.I prepare offers for extra activities that are not part of the main contract between Atos and Generali, calculating costs, resources and profit margin, and engaging external suppliers if the project requires resources.

I was working for J&J IT support in Cologno Monzese (Milan) and in Switzerland (Lugano).I used to be the second level of desk side support and point of contact for the local IT service manager

I am responsible for the second level helpdesk, which is composed by a team working for on-site employees.I organise their work and I filter and give an answer to user's needs.I collaborate in various international project related to the DSS environment, like tests and deployment of new IT tools.I am also the primary point of contact for the first level helpdesk, located in South Africa, and point of contact for the Indian team that is working on the server/networking area.I have limited access to the company’s Cisco Catalyst 4506 switches, where I have only the rights to change/check port speed.

I was responsible for the technical support team. Our job was to investigate and repair customer’s computers, replacing computer parts or solving software problems.

Cisco Ccna, Networking

Activities and Societies: Final certification achieved on July 3rd 2008 with a score of 974/1000.

Itil 4 Foundation, Computer And Information Sciences And Support Services

Scrum Agile, Project Management

Bec Higher, English, Bec Higher

Itil V2, It

Activities and Societies: ITIL v2 (Information Technology Infrastructure Library) course at Janssen-Cilag, with final certification.

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