Simone Rainey Email & Phone Number

• The HR contact for all Deloitte employees, retirees, Directors, Partners, and Principals, and former employees.
• Ensure the protection of employee PII when assisting with benefit and payroll concerns.
• Provide detailed explanation of the different benefit options offered by the firm to new hires, rehires, & actives.
• Assist new hires with the benefit enrollment process and other W2D details.
• Assist with updating contact information for benefits and pension purposes.
• Assist employees with identifying and addressing compliance concerns.

Basking Ridge, NJ, US

-Analyze accounts and utilize negotiation skills to secure payments and set payment arrangements -Handle 100+ inbound and outbound calls per day with strong negotiation and problem solving. -Assist both internal/external customers on accounts that are 30, 60, 90-plus days delinquent in order to identify and resolve outstanding issues for account.

Bellevue, WA, US

-Analyzed account and made suggestions for features and rate plans based on the customer’s usage trend.-Assisted customer with device orders and upgrades-Calculated and explained customer’s billing statements for understanding.

Oak Lawn, Illinois, US

Confirm proper transport of patients both to and from testing areas and assigned rooms -Decontaminate, deliver and collect hospital equipment -Determine priorities of requests and assignments for dispatching -Identify and document changes in patient status to while maintaining patient confidentiality

Chicago, Illinois, US

• Utilize consultative selling skills to enroll, inform and educate successful customer transition to the individual health insurance market
• Maintained confidentiality while handling PII for callers.
• Obtained Life and Health insurance license.
• Actively managed book of business to ensure customer coverage needs were met.
• Verified health and ancillary benefits as well as provided formulary information on customer plans
• Met and exceeded all metric goals set by department. Including maintaining a low average handle time, high quality scores, daily sales, and attendance goals.

Northbrook, IL, US

• Provided insurance review, analysis to quote policies for potential discounts and growth opportunities as a licensed personal property and casualty agent.
• Completed training and obtained a property and casualty license.
• Tracked and logged all transactions performed in response to inbound/outbound customer contacts.
• Provided information and resolve any issues pertaining to these calls in a timely, courteous and professional manner.
• Follow up on outstanding billing and coverage issues to ensure resolution, keep the customer informed on the status of research, and close out the case when complete.
• Ranked among the top 5% CRS in the three locations operated by the company.

Assist with the HIV Silent Auction, WIC program, complete HIV & WIC client intake forms, and help refer intake WIC & HIV clients to county resources, enter client information into CAReS Database, and answer any incoming phone calls and questions regarding the WIC, Maternal Health and HIV program that are housed in the Story County MICA office