Simone Rapisarda Email and Phone Number

- Oversee daily operations of the business unit or organization;- Ensure the creation and implementation of a strategy designed to grow the business;- Coordinate the development of key performance goals for functions and direct reports;- Ensure the development of tactical programs to pursue targeted goals and objectives;- Ensure the overall delivery and quality of the unit's offerings to customers;- Engage in key or targeted customer activities. - Oversee key hiring and talent development programs;- Evaluate and decide upon key investments in equipment, infrastructure, and talent;- Communicate strategy and results to the unit's employees.

- Working markets: Australia, Canada, USA, South Africa, Italy and Spain;- Providing professional customer support empathizing with customers;- Understanding customers’ needs;- Understanding charts and numbers in a high-pressure environment;- Building strong customer relationship;- Identify opportunities to push accounts;- Dealing with queries from internal departments;- Keen eye for details;- Taking quick, well informed decisions and work to tight deadlines.

- Maintain relationships with existing clients;- Creation of economic / technical prospectuses;- Ensure the timely and successful delivery of our solutions according to customer needs and objectives;- Provide customers with product and service information;- Efficient and effective use of CRM, trading platforms and other relevant tools;- Promoting the company’s products and services in an effective manner and in line with the legal framework;- Achieving overall performance expectations set by the company;- Assisting clients with relevant educational material and queries.

- Review online content per guidelines and rules;- Perform work with required quality and efficiency to achieve company targets;- Maintain good knowledge of publication rules and awareness of the respective market;- Collaborate with other team members.