Simone Redfern Email & Phone Number

Nottingham, England, United Kingdom

Communicated with customers.Build rapport with customers,Assisted customers in helping them find the right product or service that they were looking for.Communicated with customers via email and telephoneHelped solve customer problems and complaints.Scheduled/amended and cancelled appointments for customers.Worked on Aquitas.Phone Etiquette.Front of office operations.Organization Skills.Filing and scanning of documents.Teamwork.

Ruddington Nottingham

Communicated with customers.Build rapport with customers,Assisted customers in helping them find the right product or service that they were looking for.Communicated with customers via email and telephone.Helped track online orders.Helped solve customer problems and complaints.Scheduled/amended and cancelled appointments for customers.Worked on Aquitas / Isignt and SAP systems.

South Africa

Monitored sales throughout each shift, providing guidance to certain staff members to improve sales performance as needed.Led a nine man team to deliver excellent sales-floor service, continually meeting customer needs for first-class customer experiences.Set and maintained a standard of first-class customer service through understanding the customers needs and frustrations, leading team members by example.Motivated team members to consistently exceed monthly sales… Show more Monitored sales throughout each shift, providing guidance to certain staff members to improve sales performance as needed.Led a nine man team to deliver excellent sales-floor service, continually meeting customer needs for first-class customer experiences.Set and maintained a standard of first-class customer service through understanding the customers needs and frustrations, leading team members by example.Motivated team members to consistently exceed monthly sales targets,Ordered new stock on weekly basis based on supply and demand.Evaluated store weekly sales reports, making effective commercial decisions in stock orders.Performed thorough inventory inspections twice weekly and financial stock-take duties once a month, ensuring records of stock levels were consistently accurate as to what was on the SOH.Restocked accessories on shop floor on a daily basis to maintain optimum sales opportunities.Ensured company [PPP's] processes, procedures and policy consistently communicated and adhered to for audit checks.Managed staff schedules.Executed visual merchandising techniques according to MTN's requirements to drive sales and increase foot traffic.Coached staff to assist them with their KPI's.Maintained exceptional store cleanliness by making daily cleanup a routine and making hygiene a high priority.Maintained relevant qualifications for optimized training and development.Reconciled daily sales at COB and sorted any financial variances that occurred.Reconciled sales upon conclusion of each shift. Show less

Cape Town, Western Cape, South Africa

I worked at these two coffee shops part time as I was a single mom. I assisted customers, took their orders.I worked on the tills taking payments and received delivers and assisted in checking the stock before being received in.

Cape Town, Western Cape, South Africa

I worked part time as Woolworth's were only employing people part time so that it allowed for more people to be able to earn an income. I worked as a packer in the early hours of the morning before the store opened in order to have the store ready for trading. I assisted in the textile division with packing shelves and merchandising. I was also called in to assist on the floor and on the tills.

Hair Styling/Stylist And Hair Design

Completed modules 1,2 and 3 in 1992. Completed modules 4,5 and 6 in 1993.

Matric, Standard 10

Higher Certificate, Management Of Technology And Innovation