Simone Scanu Email & Phone Number

Rome, It

Roma, Italia

As Hotel Revenue Manager I play a crucial role in maximizing a hotel's revenue and profitability by
overseeing pricing strategies, distribution channels, and revenue management practices. I'm responsible
for developing and implementing revenue management strategies and tactics to optimize the hotel's
financial performance. This role involves analyzing market trends, monitoring competitor pricing, and
collaborating with various departments to achieve revenue goals.
Key Responsibilities:
Revenue Strategy Development:
• Develop and execute pricing strategies, taking into account market demand, competition, and
seasonality.
• Implement dynamic pricing strategies to optimize room rates and occupancy levels.
• Analyze historical data and market trends to make informed pricing decisions.
Distribution Management:
• Manage and maintain relationships with distribution partners (OTAs, GDS, travel agencies, etc.).
• Optimize distribution channels to maximize revenue while minimizing distribution costs.
• Monitor and control inventory allocation across various channels.
Forecasting and Reporting:
• Create revenue forecasts and budgets based on historical data and market analysis.
• Regularly generate and analyze revenue reports to track performance against targets.
Competitor Analysis:
• Keep abreast of competitors' pricing strategies and market positioning.
Forecasting and Budgeting:
• Lead the preparation of annual revenue budgets and forecasts.
• Track actual performance against budget, making adjustments as necessary.
Collaboration:
• Work closely with the sales and marketing teams to align pricing and promotional efforts.
• Collaborate with the reservations department to optimize room inventory and availability.
Technology Utilization:
• Stay updated on industry trends and emerging technologies in revenue management
Training and Supervision:
• Train and supervise reservation staff, ensuring they follow established procedures and deliver
excellent customer service.

Mgallery By Sofitel Grand Hotel Palazzo Livorno (Italy)

I had the chance to be part of the opening Team on this exciting endeavor that involves revitalizing and
repositioning the property in the competitive hospitality industry.
Key Responsibilities:
Brand Identity:
• Create a new brand identity that reflects the vision and values of the rebranded hotel. This includes
designing a new logo, selecting a color scheme, and crafting a compelling brand story.
Renovation and Design:
• Assess the physical condition of the hotel and determine if renovations or updates are needed. The
design should align with the new brand identity and cater to the preferences of your target market.
• Staff Training:
• Ensure that your staff is trained to deliver the level of service and hospitality that matches the new
brand's standards. Customer service is a crucial aspect of any hotel rebranding
Guest Experience Enhancement:
• Consider ways to enhance the guest experience, such as offering unique amenities, improving the
quality of services, and personalizing guest interactions.
Technology Integration:
• Implement modern technology solutions such as online booking systems, mobile check-in, and smart
room features to enhance convenience for guests.
Brand Consistency:
• Maintain consistency in all aspects of your hotel's brand, from marketing materials to guest
experiences, to build trust and recognition in the market.

Roma, Italia

As Hotel Shift Leader I had a crucial part on providing top-notch service to guests while managing the dayto-
day operations of the property during my shift.
Key Responsibilities:
Guest Services:
• Greet and assist guests in a friendly and professional manner.
• Handle guest check-ins and check-outs efficiently.
• Resolve guest inquiries, concerns, and complaints promptly and effectively.
• Ensure guest requests and special preferences are accommodated to the best of the hotel's abilities.
Supervision:
• Supervise front desk staff during the shift, including receptionists and concierge.
• Provide guidance and training to new staff members.
• Ensure all staff adhere to hotel policies and procedures.
Shift Operations:
• Oversee the daily front desk operations, including managing reservations, room assignments, and
availability.
• Monitor and maintain the accuracy of guest accounts and billing information.
• Handle cash and credit card transactions, as well as balance cash drawers at the end of the shift.
• Coordinate with housekeeping and maintenance to address room availability and maintenance issues.
Reports and Documentation:
• Maintain accurate records of guest interactions and transactions.
• Prepare reports on daily activities, occupancy, and revenue.
• Report any maintenance or safety concerns to the appropriate department.
Customer Service Excellence:
• Promote a culture of exceptional customer service among front desk staff.
• Set an example for the team by providing outstanding service to guests.
Problem Solving:
• Address and resolve operational issues and challenges as they arise during the shift.
• Seek solutions to guest complaints and issues in a proactive manner.

Marsiglia, Provenza-Alpi-Costa Azzurra, Francia

I joined the engaged Team of Sofitel Marseille in order to learn the new standard and procedures of the rebranded
Sofitel.
Key Objectives:
• Refreshing Brand Identity
• Enhanced Guest Experience
• Sustainability Initiatives
• Redesigned Guest Rooms
• Enhanced Wellness Facilities

Sestriere, Cavalese, Marina Di Capitana

As a Front Desk operator I worked on different hotels such as:
Park Hotel Bella Costa - Cavalese (Italy) on winter 2001-2002
Sighientu Resort Thalasso and SPA - Cagliari (Italy) on summer 2002 (opening) and summer 2003 as well
Hotel i Cavalieri - Sestriere (Italy) on winter 2002-2003
Key Responsibilities:
Guest Check-In and Check-Out:
• Greet guests warmly upon arrival and bid them farewell upon departure.
• Register guests, process check-ins, and provide room keys.
• Verify guest information and payment details.
• Handle guest requests, preferences, and special accommodations.
Guest Services:
• Provide information about hotel facilities, services, and local attractions.
• Arrange transportation, dining reservations, and other guest requests.
• Respond to guest inquiries and resolve any issues or complaints promptly and professionally.
Reservations and Room Assignments:
• Assist guests in making room reservations.
• Allocate rooms based on guest preferences, availability, and special requests.
• Maintain accurate records of room assignments and reservations
Billing and Payments:
• Process guest payments, including cash, credit cards, and other payment methods.
• Handle cash, credit card, and other financial transactions accurately.
• Prepare and distribute invoices or receipts to guests.
Communication and Coordination:
• Maintain effective communication with other hotel departments.
• Coordinate with housekeeping and maintenance to ensure rooms are ready for check-in.
• Communicate any guest requests or issues to the relevant departments.
Administrative Tasks:
• Keep the front desk area clean and organized.
• Handle phone calls, emails, and reservations efficiently.
• Complete administrative tasks such as filing, data entry, and report generation.

Lugano, Switzerland

As a Front Desk Trainee I was responsible for providing exceptional customer service to guests and
assisting with various front desk operations.
Key Responsibilities:
Guest Services:
• Greet and welcome guests with a warm and professional demeanor.
• Assist guests with check-in and check-out procedures.
• Provide information about hotel facilities, services, and local attractions.
Communication:
• Handle incoming calls, emails, and messages efficiently.
• Relay messages and information to the appropriate departments and staff members.
Training and Development:
• Participate in training programs to learn hotel policies, procedures, and systems.
• Shadow experienced front desk staff to gain practical experience.
Front Desk Operations:
• Assist in maintaining the cleanliness and organization of the front desk area.
• Keep the lobby and public areas welcoming and presentable.
• Handle guest mail and packages according to hotel procedures.

Cagliari, Sardegna, Italia

I had the chance to be part of the opening team of the Sighientu Resort Thalasso and SPA
Key Responsibilities:
Pre-Opening Phase:
• Assist in the development and implementation of pre-opening plans and strategies.
• Collaborate with the management team to define and execute pre-opening tasks and timelines.
• Help recruit and train staff for various hotel departments, including front desk, housekeeping, food
and beverage, and maintenance.
• Support the procurement of necessary supplies, equipment, and furnishings.
• Assist in creating marketing materials and strategies to promote the hotel's opening.
Operational Readiness:
• Ensure all hotel facilities and guest rooms are inspected, cleaned, and maintained to the highest
standards.
• Test and ensure the functionality of all systems
• Assist in setting up and testing point-of-sale (POS) and reservation systems.
• Collaborate with vendors and contractors to resolve any outstanding issues.
Guest Services and Training:
• Participate in guest service training programs to ensure all team members are prepared to deliver
exceptional service.
• Assist in developing and implementing standard operating procedures (SOPs) for various hotel
departments.
Reporting and Documentation:
• Maintain accurate records of pre-opening and opening activities.
• Generate regular reports for management on the progress of the opening process.

Cavalese (Tn)

Park Hotel Bella Costa ****
Additional Information: 4 stars hotel with 40 rooms partner of Alpitour World Hotels
- Meeting and greeting customers; dealing with customers complaints and comments; cashiering
procedures.
Reference: Mr Edoardo Troncone (General Manager)

Arbatax

As a Front Desk Agent I was the first point of contact for guests and my primary responsibility is to provide
exceptional customer service while managing various front desk and guest service operations.
Key Responsibilities:
Guest Check-In and Check-Out:
• Greet guests warmly upon arrival and bid them farewell upon departure.
• Register guests, process check-ins, and provide room keys.
• Verify guest information and payment details.
Billing and Payments:
• Process guest payments, including cash, credit cards, and other payment methods.
• Handle cash, credit card, and other financial transactions accurately.
• Prepare and distribute invoices or receipts to guests.
Communication and Coordination:
• Maintain effective communication with other hotel departments.
• Coordinate with housekeeping and maintenance to ensure rooms are ready for check-in.
• Communicate any guest requests or issues to the relevant departments.
Administrative Tasks:
• Keep the front desk area clean and organized.
• Handle phone calls, emails, and reservations efficiently

Business Acumen, Finance, General

occupational techniques (making of standard breads, fancy breads, cakes and pastries) - science applied to food and equipment.

Rm & Pricing Performance, Revenue Management

The Art Of Hotel Revenue Management

Learning marketing and revenue management strategies, followed by a practical trainee at the Sofitel’s revenue department.

Corso Russo

Professional Coaching

Training on professional coaching based on the techniques of neuro-linguistic programming and counseling, done in order to improve my.

High School Diploma