Simone Shaw Email & Phone Number

Responsible gambling support for retail• Customer profiling• Working closely with the AML team - conducting detailedinvestigation of reports and data to detect potentialmoney laundering and/or responsible gambling risks, andmanaging customers and incidents where risk triggers areidentified or internal thresholds are met.• Ensuring players are in control through the management ofplayer analytics, self-exclusion, auditing responsiblegambling ‘triggers’ and interactions, and responding tolocal responsible gambling concerns.• Adhere to compliance rules and regulations at all times (forexample when processing customer self-exclusion details.• Prepare and distribute weekly reports• Stay up to date with Ladbrokes and Coral retail rules toensure that staff queries are answered effectively andaccurately.

London, United Kingdom

The main role of the Security Department is to audit bets tofind EPOS errors and frauds• Using the Quick Audit system to audit bets taken in shopsto find any EPOS errors and frauds.• Dealing with shop security queries.• Profit protection• Enforcing money laundering regulations• Clearing large winning bets returning over £3000.00• Frequent use of the OBIEE system• Extensive understanding of EPOS translations andsettlement

London, United Kingdom

• Recruiting, training, supervising and appraising staff• Managing budgets• Maintaining statistical and financial records• Dealing with customer queries and complaints• Overseeing pricing and stock control• Maximising profitability and setting/meeting sales targets, including motivating staff to do so• Ensuring compliance with health and safety legislation• Preparing promotional materials and displays• Responsible for opening and closing the shop• Following cashing-up procedures• Liaising with head office

London, United Kingdom

Responsible for opening and closing the shop• Preparing promotional materials and displays• Following cashing-up procedures

Education record

NOCN Level 2 CCTV operative (public space surveillance)

Education record

Teaching assistant course

Nvq

Hairdressing and beauty therapy city and guilds, NVQ level 2

Gcse

Five GCSE’s including Math’s, English and Science