Simone Thomas Email & Phone Number

Atlanta, Georgia, United States

• Responsible for the lifecycle of projects and completion of technical service requests for the Atlanta/Minneapolis Campus Regions.
• The management of personnel that support projects and technical service requests for the Atlanta/Minneapolis Campus Regions. Support personnel with any issues that would delay or stop a project or technical service.
• Ownership of relationship with the Business Unit Representatives throughout the Enterprise. Communicate processes, issues and up coming changes with technology and processes.
• Collaborate continuously with groups that support the Project Coordinators to continual process improvement to maintain business service level agreements for technical service requests.

• Plan, schedule, and implement Maintenance and Functional releases of Suite including application revisions, application break/fixes and the introduction of new software/hardware platforms to the production environment.
• Participated in meetings that focused on continual enterprise, application, and network and infrastructure changes. Covered deployments, statuses, issues and enterprise process changes.
• Continual knowledge transfer with several groups. Mentor individual team members and provide leadership on suite ownership, roles, responsibilities and tools.
• Collaboration with several teams assisted with the implementation of the change process for the OCC. Providing a defect and deployment tracking for changes to applications for OCC that decreases risks associated to the.
• Facilitating weekly Change and Issues Meeting with several teams that covered the reviewing of weekly changes that may impact the business, scheduled QA and Integration testing, scheduled deployments, issues or.
• Business knowledge further acquired by reviews of current OCC processes and integrated them with Enterprise processes to manage application/suite project plans for OCC. Engaged and discussed with several support teams.