Simone Thomas Email & Phone Number

Atlanta, Georgia, United States

• Responsible for the lifecycle of projects and completion of technical service requests for the Atlanta/Minneapolis Campus Regions.• The management of personnel that support projects and technical service requests for the Atlanta/Minneapolis Campus Regions. Support personnel with any issues that would delay or stop a project or technical service request from being completed. • Ownership of relationship with the Business Unit Representatives throughout the Enterprise. Communicate processes, issues and up coming changes with technology and processes.• Collaborate continuously with groups that support the Project Coordinators to continual process improvement to maintain business service level agreements for technical service requests.

• Plan, schedule, and implement Maintenance and Functional releases of Suite including application revisions, application break/fixes and the introduction of new software/hardware platforms to the production environment using Project Management concepts.• Participated in meetings that focused on continual enterprise, application, and network and infrastructure changes. Covered deployments, statuses, issues and enterprise process changes. • Continual knowledge transfer with several groups. Mentor individual team members and provide leadership on suite ownership, roles, responsibilities and tools.• Collaboration with several teams assisted with the implementation of the change process for the OCC. Providing a defect and deployment tracking for changes to applications for OCC that decreases risks associated to the lack of change management.• Facilitating weekly Change and Issues Meeting with several teams that covered the reviewing of weekly changes that may impact the business, scheduled QA and Integration testing, scheduled deployments, issues or challenges. • Business knowledge further acquired by reviews of current OCC processes and integrated them with Enterprise processes to manage application/suite project plans for OCC. Engaged and discussed with several support teams the following topics to deliver an improved and more efficient Application/Suite Process. Delivered CSOS Application Quality and Suite Integration Process Overview Presentation to the OCC Developer Community as a team. The presentation defined roles, responsibilities, change drivers, tools, and application/suite process cycles. • Leveraged weekly status reports to manage time and indicated possible issues. Maintained constant communication with OCC Solution Center gathering task responsibilities and documentation to better understand the existing processes and identify improvements.