Simone Thornton Email & Phone Number

Chapel Hill, NC, US

• Responds accurately and professionally to technical and medical information inquiries received via phone, email, internet or mail in reference to pharmaceutical or device products. Processes fulfillments and provides.
• Analyzes caller’s questions to formulate an accurate and concise response using client-approved resources and records inquiries and interactions in the appropriate databases following organizational, client and.
• Identifies, records and triages adverse events and product complaints according to organizational, client and regulatory guidelines and provides additional support (including follow up) as needed.
• Maintains knowledge of project and corporate policies and procedures including client products, SOPs, protocols, GCPs, and all applicable regulatory requirements.
• Works with internal and external client contacts to resolve inquiries. As needed, researches medical literature and drafts responses for such inquiries.
• Provides administrative support as needed.

• Assessed need for crisis intervention
• Provided appropriate community referrals
• Determined appropriate service package for clients eligible for services
• Assessed individuals in the community experiencing acute psychiatric crises (suicidal ideation, substance abuse, extreme functional impairment)
• Conducted clinical interviews with clients in order to determine least restrictive intervention based on criteria including acute and chronic risk factors, protective factors, and available resources