Simone Todd Email & Phone Number

Perth, Wa, Au

Perth, Western Australia, Australia

Perth, Western Australia, Australia

London, United Kingdom

Consulting and delivering IT service design, transition, operation and improvement.

Dunstable, Bedfordshire, United Kingdom

Developing the IT service architecture for the IT security start-up's secure signing solution. Working across multiple technical teams including server, application and cloud services I designed the service management processes, service levels and product documentation.

London

Defined the scope of the Service Design and Transition (SD&T) workstream and integrated into the Home Office IT transformation programme. This included stakeholder management, agreeing all other workstreams’ requirements of SD&T, planning, resourcing and re-shaping internal processes and tools e.g. onboarding criteria for an IT service. I was also responsible for a situational gap analysis, planning and test scripts for IT service components of the WAN and LAN migration between service models and suppliers.

Reading, United Kingdom

The Common Agricultural Policy (CAP) Delivery Programme was set up to replace existing systems and implement the new CAP schemes for CAP Reform.CAP Information Service is the new digital service for farmers and their legal representatives providing an online capability to register, apply and receive CAP subsidy payments using interactive maps to view and update their land. It is aligned to the Government Digital Services (GDS) principles.Joining with 4 months to private beta, I rapidly engaged stakeholders across the programme, Defra, the Rural Payments Agency, the Forestry Commission and Natural England, developing the Service Management Operating Model for the CAP Information Service. Following the programme's Agile development approach, I designed a model which would introduce a coherent support baseline upon which to build further provision for business functionality. I designed and integrated service management deliverables and processes into the existing IT service management capability. This involved coordinating support with three new suppliers, the new GDS identity assurance service GOV.UK Verify, six internal suppliers including the Customer Service Centre and the IT Service Desk. Establishing ways of working with key programme workstreams, I agreed their interim support alongside programme delivery priorities. I transitioned service management elements to private beta for the first major programme release, lead operations with the wider Service Wrap Workstream and initiated improvements. Key to this was reinforcing service stability through education in recognising and managing change to the live environment whilst further programme releases are rolled out.

Management consulting and project delivery in ITIL and service management.Including operations management, service implementations and transitions, service definition, service catalogue, service management process models, service desk, defining and negotiating service level agreements (SLAs) and operational level agreements, service readiness and handover, business change, ITIL maturity assessment, knowledge transfer and staff training, ISO/IEC 20000 IT Service Management Standard, public sector procurement,

Responsible for transitioning and implementing IT services, leading the internal and customer teams for clients including Goldman Sachs, BNP Paribas, Credit Suisse Group, Marsh UK, Shell, Unipart Group, Scottish Water, BAA.

Milton Keynes

Responsible for managing UNIX presales, system design, configuration and delivery of technical workstations and services to customers.