•Acted as the primary liaison between technical teams and business stakeholders, ensuring alignment and clear communication. •Conducted detailed analyses of HR technology systems and processes to identify areas for improvement. •Developed and maintained project plans, timelines, and deliverables for HR technology initiatives. •Coordinated with cross-functional teams to implement and integrate new HR technologies. •Managed project budgets, resource allocation, and risk mitigation strategies. •Provided technical expertise and support during system implementation and upgrades. •Facilitated training sessions and created documentation for end-users. •Monitored system performance and conducted regular audits to ensure data integrity and compliance.

Shared responsibility for overseeing the successful implementation of training and management of Workday HR systems and modules.• Workday HR Implementation: Built 30 HR function-specific training across global and local teams, led in-person and remote training for over 1,000 new and existing employees, and provided post-launch support through go-live.• Built and maintained detailed workback schedules, identified key deliverables and timelines for teams.• Partnered with cross-functional teams to manage workback schedules, including deliverables and dates.• Provided and supported client standard transition management deliverables for regional and global initiatives.• Conducted Readiness Assessments to determine current and desired states of business modernization and created curriculum for regional and international HR Functions.• Assessed risk associated with change initiatives with suggested action implementations to manage any negative impacts.• Developed teaching curriculum for regional and international HR departments to assist business modernization process.• Provided readiness support to various HR departments and created material for training and optimization purposes.• Managed transition strategy/deliverables for regional and global strategic change initiatives including engagement, communications, behavior change, and training.

Provided change management administration, including planning, instructing, and controlling resources in complex work-scope projects to ensure project goals are met.• Demonstrate the ability to effectively communicate the most critical items as desired by stakeholders. • Facilitate resolution of issues; escalate issues to project steering committee or appropriate governing group. • Managed customer expectations: meet or exceed their expectations through successfully implementing changes to meet their needs.• TELUS/Koodo Program Redesign Launch: Managed the roll out of new product features including claims and tech support for new customers. Assisted with incremental revenue to the client in 21 weeks.• US cellular Device Protection+ Program Launch: Accomplished the hub operational change of introducing 6 new features to 1.1M legacy program customers.• Developed and maintained professional relationships with all members of functional teams building productive relationships, and engaging, and managing stakeholders at all levels within a matrix organization.• Managed customer expectations: meet or exceed their expectations through successfully implementing changes to meet their needs. • Developed and maintain professional relationships with all members of functional teams. instructions manuals, training materials and evaluation processes.

•Partnered with the Technology Business Management (TBM) Finance team to support restructuring of technology project • Streamlined existing tracking systems• Processed improvements and documentation• Assisted with consumption reporting for a vast portfolio of technology platforms, including data quality reconciliations and variance analysis.

• Tracking and reporting on project performance including managing tasks, updating schedules, escalating issues/risks, and providing project status reports• Assisting in the definition of project scope and objectives • Adhering to Denny’s Project Framework• Ensuring proper communication is taking place between the project sponsor, project team, and project stakeholders• Documenting meeting notes and translating action items into tasks• Working with project team to keep project going according to schedule• Communicating to management changes to project scope, schedule, or costs• Creating and maintaining comprehensive project documentation• Performing quality assurance• Providing feedback on project processes, templates, and tools

• Worked closely with the Program Office to maintain current statuses of projects and events.• Collaboratively worked to define, develop and standardize office and inter-department PMO templates • Maintained administrative documents and distribution of information via Microsoft SharePoint, Outlook, and Team•Preform project administrative activities including support of and development of project management artifacts •Supported release management coordination, workgroup administration, and status reporting

• Trained to quickly and conveniently greet and address 100+ incoming residents. • Experienced to use problem-solving and troubleshooting skills to assist clients and respond to internal needs. • Answer and respond to customers' questions over the phone, through email and in person.

• Encouraged 500+ residents to recycle appropriate items, allowing materials to be reused instead of wasted. •Worked to educate the community on the value of recycling, developed programs to support the cause and helped make it easy for people to participate.•

• Supervised and provided paraprofessional advising to 50+ undergraduate students living in a residence hall• Developed, conducted, and built programs on diversity, social privilege, and community • Managed administrative tasks including room condition reports, maintenance requests, incident reports, and the room change process

Recommend innovative processes to improve the efficiency and effectiveness of the office Completed all required logs at the front desk and assist residents and visitors by providing directions and resources. Enforced housing and university policies, rules, and regulations and answer questions and address complaints. Composed written communication in response to complex customer queries and prepare routine status reports and track office-related metrics.

• Implemented and managed security and integrity of backup procedures. • Managed secure network access for remote users and associates. Provided user training, support, advice and feedback. • Determined appropriate fixes to restore desktop functionality and installed new computer systems to both PC and Mac• Documented and standardize troubleshooting protocols.