• Management and implementation, using IT tools, of complex government, institutional and private database using MS Power BI pro platform• Support and Data analysis for the implementation of directional and operational reporting with the definition and calculation of KPIs using MS Power BI pro and Pentaho Data Integration. • Customer relationship management with final project presentations and with related customer installation support and direct staff training.• SLA Management• Case example: 1-year government project: drafting and updating INAIL Office documentation for the renewal and maintenance of ISO 9001, ISO 27001 and ISO 20000 certifications; Support for Big Data Management Authority Functions (150>K)

• Budget analysis with a focus on employees’ wages (Ita GAAP) of 5 different medium-sized customers• Tax calculation relating to wage practices and social security charges (IRPEF, IRAP, INPS, INAIL, etc.)