Simone W. Email & Phone Number

Collingwood Park, Qld, Au

Brisbane, Queensland, Australia

Brisbane, Queensland, Australia

 Provide expert technical and practical support to frontline leaders and stakeholders implementing change and influence and maintain relationships with and between key stakeholders.  Support Project Managers with access to stakeholders to develop effective tools, policies and procedures to ensure that Blue Care is delivering contemporary aged care and community services, compliant with legislative, contractual and compliance standards.  Deliver effective communication to service leaders and staff to promote the successful adoption of change within the business, and foster relationships through lessons learnt, feedback mechanisms and management of expectations. Ensure evidence-based customer metrics, staff engagement and feedback mechanisms drive continuous improvement strategies ensuring the delivery of a contemporary service. Manage the co-design and consultation requirements for all projects needing Community and Residential input. Providing coaching, education and support to service representatives as required including development of operational guides, Frequently Asked Questions and Key Information Points.  Play an active role in the sustainability of project outcomes and the effective integration of change into Business as Usual (BAU).

 Develop, manage, and implement projects and programs that support the effective delivery of services relevant to the service area.  Provide high level program management and operational advice and direction in relation to service delivery, risks, and compliance. Identify information from a wide range of sources and provide strategic analysis and advice on complex operation program, policy and legislative issues relating to the programs and initiatives delivered by the service area. Coordinate day-to-day operations to deliver on project outcomes that support the department’s capacity to deliver and maintain quality services. Provide high level liaison, consultation, and negotiation with internal and external stakeholders towards the development and implementation of policy and program initiatives relating to the programs and initiatives delivered by the service area. Prepare a range of written materials including memorandums of approval, briefing material, speech notes, workforce communiques and information papers concerned with the programs and initiatives delivered by the service area. Develop and deliver workforce training and development initiatives including the facilitation of forums and workgroups.

Brisbane City, Queensland, Australia

 Develop, implement, and monitor project plans, programs and budgetary arrangements for the successful completion of projects. Represent the Department, provide authoritative advice to and assist stakeholders in defining projects, design briefs and developing strategies to achieve outcomes consistent with government priorities. Through monitoring of projects, develop risk management practices and solutions and take corrective action to ensure the successful implementation of plans and project completion within approved parameters, notably cost, time and quality. Provide assistance, professional advice and leadership in ensuring the development and implementation of standards, guidelines, policies and procedures as they relate AS&RS, legislation and human standard quality framework.

Ipswich, Queensland, Australia

 Managing four teams of operational shift work staff in providing high quality care for clients in accommodation support. This included at least 25 direct reports.  Transition of 14 clients to the National Disability Insurance Scheme (NDIS) which included the preparation of assessment documents, information for NDIA Planners, participation in meetings, clarification of plans to families and the development of Service Agreements on behalf of Accommodation Support and Respite Services for families.  Providing support to a day service provider of a client with a Positive Behaviour Support Plan (Restrictive Practices) in the application of his positive strategies. I developed tools for them to observe their staff implementing these strategies and am happy to say that these tools have worked well for this service in finding deficiencies in their delivery of service to the client to change.  Established and built strong working relationships with clients, direct support team leaders, direct support officer teams, families as well as external stakeholders.

Brisbane, Queensland, Australia

 Contribute to the development and progress of the Disability Services Quality Management System to ensure strategic business goals and objectives are achieved.  Provide timely and expert advice to the Manager and to the Directors on a range of strategic issues relevant to the development, implementation, and maintenance of the Quality Management System.  Ensure that the Queensland Disability Service Standards are met through sustainable service delivery. Prepare and coordinate timely reports, briefs and correspondence related to Quality Management System deliverables.  Assisting in managing local and state-wide quality management system including self-assessment, internal review, external audit, and the continuous improvement framework.  Identify areas of business risk.