Approach all encounters with guests and employees in a friendly, service oriented manner.Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working (per brand standards).Maintain regular attendance in compliance with BRK Hospitality standards, as required by scheduling which will vary according to the needs of the hotel.Comply at all times with BRK Hospitality standards and regulations to encourage safe and efficient hotel operations.Maintain a friendly and warm demeanor at all times.Greet and welcome all guests approaching the Front Desk in accordance with BRK Hospitality standards.Maintain proper operation of the telephone switchboard and ensure that all BRK Hospitality performance standards are met.Handle requests for information, mail and messages in an efficient and courteous manner.Answer guest inquires about hotel service, facilities and hours of operation.

Acts as manager on duty for hotel and manages front desk operations.Ensures front desk staff is trained in all front desk operations, including check-in/check-out procedures, telephone procedures, hotel amenities and computer systems.Ensures front desk staff is trained in and follows financial control procedures for cash, vouchers, inventories and receivables.Ensures all hotel employees know hotel objectives.Administers personnel policies fairly and consistently.Resolves employee grievances in a fair and timely manner.Ensures employees understand policies, pay procedures, bonus plans andbenefits.Produce accurate financial reports on time.

Maintains guest service as the driving philosophy of the hotel.Personally demonstrates a commitment to guest services in responding promptly to guest needs.Is committed to making every guest satisfied.Ensures all hotel staff, including new hires, know all components of guest services and are trained to meet standards.Develops added value customer service programs.Empowers hotel staff to deliver guest service by encouraging and rewarding responsive guest assistance.Meets or exceeds hotel guest satisfaction measures.Ensures hotel standards and services contribute to the delivery of consistent guest service.

Organize work schedule from the room status list, arrivals and departuresdistribute linen, towels and room supplies using wheeled carts or by handRestock room supplies such as drinking glasses, soaps, shampoos, writing supplies, mini barreplace dirty linens with clean itemsInspect and turn mattresses regularlyStore all dirty laundry in line with company policyMonitor guest laundry bags and the delivery dates plus chargesCheck all appliances in rooms are in working orderRealign furniture and amenities according to prescribed layoutRespond to guest queries and requests

Providing direct assistance to the Manager in the assigned areas of Apparel, Accessories, Active Footwear, Jewelry, Signing Merchandising, Planograms and Price ChangesOverseeing teammate trainingMonitoring the sales floor to ensure teammates are performing assigned dutiesProviding input and direction to teammates on enhancing the customer experienceProviding input on performance reviews and positive discipline actionsResponding to corporate e-mail and directivesHandling price changes and signingEnsuring customers receive courteous service