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Simone A L Gonzalez Email & Phone Number
Especialista Processos de TI
at
Tivit
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✓ Verified May 2026
3 data sources
Profile completeness 86%
Current company
Role
Especialista Processos de TI
Location
Campinas, São Paulo, Brazil
Company size
Who is Simone A L Gonzalez? Overview
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Quick answer
Simone A L Gonzalez is listed as Especialista Processos de TI at Tivit, a company with 12521 employees, based in Campinas, São Paulo, Brazil. AeroLeads shows a matched LinkedIn profile for Simone A L Gonzalez.
Simone A L Gonzalez previously worked as Senior IT Governance Analyst at Ultrapar and Service Delivery Coordinator (IT Governance / Learning & Skills Development) at Kyndryl. Simone A L Gonzalez holds Bachelor'S Degree, Social Communication: Advertise And Propaganda from Pontifícia Universidade Católica De Campinas.
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Tivit
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Profile bio
About Simone A L Gonzalez
My career has been developed on IT Service Management with extensive experience on driving processes through continual improvement, creating and reporting performance indicator metrics, leading learning & development initiatives, applying problem solving techniques and analytical thinking in order to increase services efficiency.During 19 years, I worked at IBM / Kyndryl (IBM's spin off) with deep knowledge on:- IT Governance (Incident, Problem, Change, Risk and Service Level Management)- Learning & Development- Data Analysis- PMO / Business Program Management- Transformation Projects implementing Agile and Lean methodologiesExtensive knowledge and skills in creating reports, operational metrics, KPIs reporting to upper management and global leadership. Documentation and processes management, creation of dashboards and executive presentations. Focus on reduction of recurring incidents and problems, increasing productivity.Learning & Skills Development, leading my department skill planning and learning initiatives according to business strategy. Responsible for budget control and progress monitoring. Metrics creation and data analytics interpretation to drive insights and timely decision making. I used to coordinate cross functional projects in a multi-cultural environment, including virtual teams. I also used to analyze and interprete business operation data (overtime, standby, unbilled hours).Expertise on conduction of internal quality audits for incidents and RCAs quality review. Experience with external audits such as ISO20000.I provide governance processes training and Agile / Kanban / Scrum / Lean workshops and training. Conduction of Design Thinking and VSM (value stream mapping) sessions. Areas of interest: IT Service Management, IT Governance, Learning & Development, positions that require data analysis, metrics and quality indicators and processes improvement. Last Certifications: ITIL V4 Foundation Certified, AZ-900 Microsoft Azure Fundamentals Certified, Problem, Change and Incident Management Practitioner badges, IBM Agile Coach.Badges: https://www.credly.com/users/simone-gonzalezIdioms: Portuguese (native), English (advanced), Spanish (intermediate).Feel free to contact me at simone_al@hotmail.com
Current workplace
Simone A L Gonzalez's current company
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Tivit
9 roles
Simone A L Gonzalez work experience
A career timeline built from the work history available for this profile.
Senior It Governance Analyst
I am a Senior IT Governance Analyst at Grupo Ultra, a leading Brazilian company in the energy and chemical sectors. I work on ITSM with focus on Problem and Crisis Management. Monitoring of problems and tasks from creation to closure, RCA (root cause analysis) review and approval, ITSM process improvement, monthly metrics and KPIs reporting. Main Results.
Nov 2023 - May 2024
Service Delivery Coordinator (It Governance / Learning & Skills Development)
* I started on this position on Sep/2019 at IBM (Kyndryl is a spin-off company of IBM IT Infrastructure Services founded on Sep/2021). Total: 3 yrs 9 mos.- Learning & Skills Development Lead in a department with 12 managers and 270 employees. Managed anual and quarter certifications and training planning: upskilling, reskilling and skill gap plans.
Sep 2021 - Jun 2023
Service Delivery Coordinator (It Governance / Learning & Skills Development)
* I started on this position on Sep/2019 at IBM (Kyndryl is a spin-off company da IBM IT Infrastructure Services founded on Sep/2021). Total: 3 yrs 9 mos.- Learning & Skills Development Lead in a department with 12 managers and 270 employees. Managed anual and quarter certifications and training planning: upskilling, reskilling and skill gap plans.
May 2006 - Sep 2021
It Service Mgmt: Incident & Service Level Manager
- As Incident Manager, I presented monthly metrics for all domestic accounts (+80 accounts). Reported global metrics and prepared executive presentations and dashboards with quality and volume metrics. Conducted internal incidents quality audits by quarter, with dissemination of non-compliance results to IBM's technical support areas leaders (in Brazil and.
Oct 2018 - Sep 2019
Program Manager / Agile Coach
- I worked on a dedicated pool of Whirlpool account with 5 managers and around 80 employees who supported the client's distributed environment. Supported the executive leader by providing weekly and monthly reports and presentations with account KPIs such as major issues, achievements, security and quality metrics, changes, RCAs, risks review..
Feb 2014 - Aug 2018
Project Management Office
- Managed internal projects regarding automation and productivity efficiency, prioritized tasks and schedules as needed, maintained governance processes standardization and focus on process improvement. - I was focal point for Learning & Development working on skill planning (around 240 professionals) and time control reports (overtime, standby, unbilled.
Feb 2013 - Feb 2014
Lotus Notes Administrator / Jr Engagement Manager
- From 2006 to 2008, I worked as Notes Administrator supporting email and application servers of IBM USA, Canada and Mexico. - From 2008 onwards, I became the team coordinator (with 18 administrators in Brazil). We worked as a virtual team with professionals in India and the USA. - On Aug/2009, I worked on the Lean implementation project for two virtual.
May 2006 - Jul 2012
Inventory And Software Distribution Analyst
* I worked at IBM as vendor (contracted by GTCon).On the first year, I worked with inventory analysis and asset management of the JP Morgan Chase bank. I was responsible for reporting the Latin American inventory to the global team. In the 2nd year, I started working with other clients, supporting electronic inventory of HW and SW and software distribution.
Feb 2004 - May 2006
2 education records
Simone A L Gonzalez education
Bachelor'S Degree, Social Communication: Advertise And Propaganda
Technical, Data Processing
Colégio Evolução
FAQ
Frequently asked questions about Simone A L Gonzalez
Quick answers generated from the profile data available on this page.
What company does Simone A L Gonzalez work for?
Simone A L Gonzalez works for Tivit.
What is Simone A L Gonzalez's role at Tivit?
Simone A L Gonzalez is listed as Especialista Processos de TI at Tivit.
Where is Simone A L Gonzalez based?
Simone A L Gonzalez is based in Campinas, São Paulo, Brazil while working with Tivit.
What companies has Simone A L Gonzalez worked for?
Simone A L Gonzalez has worked for Tivit, Ultrapar, Kyndryl, Ibm, and Gtcon Tecnologia & Serviços Ltda..
How can I contact Simone A L Gonzalez?
You can use AeroLeads to view verified contact signals for Simone A L Gonzalez at Tivit, including work email, phone, and LinkedIn data when available.
What schools did Simone A L Gonzalez attend?
Simone A L Gonzalez holds Bachelor'S Degree, Social Communication: Advertise And Propaganda from Pontifícia Universidade Católica De Campinas.
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