Responsible for managing requests for projects received by the Technology team, and liaising with requesters, business analysts and stakeholders in order to clarify scope, manage expectations and keep track of the progress.Maintaining and monitoring project plans, project roadmaps, project resources, project budgets and expenditures within the Technology team where necessary and assisting in the definition of project scope, objectives and estimated delivery times, involving all relevant stakeholders and ensuring technical feasibility.Monitoring the progress of projects and working together with Project Managers to handle any issues that arise.Working with Project Managers to facilitate that projects are delivered on-time and within scopeCreating and maintaining comprehensive project documentation, plans and reports, facilitating its distribution.Ensuring projects adhere to frameworks and all documentation is maintained appropriately for each project.Facilitating meetings and distributing minutes to all project team members and organizing, attending and participating in stakeholder meetings. Documenting and following up on important actions and decisions from meetings and preparing necessary presentation materials for meetings.

Responsible for supporting Senior Account Managers and Solutions Architects with administrative tasks and customer engagements. Coordinate and prepare for customer engagements in accordance with best practice. Identify and recommend process improvement practices and solutions to business problems. Maintain a project pipeline and seek new opportunities with emerging businesses. Work with partners to extend reach and promote cloud adoption. Contribute and maintain a positive customer experience.

Responsible for partaking in lean and other transactional process improvement projects (Fishbone Sessions, Kaizen Events, Root Cause analysis & Value Stream Mapping).Delivered significant quantifiable operational improvements that are time and cost saving and assessing current processes to identify process improvement opportunities.Responsible for updating and analyzing data on a weekly basis for Transaction Volumes, Date Time Commitment Management, Service Level agreement and Customer Service IndexResponsible for facilitating, reporting and analyzing projects under the supervision of a project manager.Coordinating with team members frequently for updates regarding the work in progress.Responsible for monitoring the progression of the project and for identifying any potential project risks and mitigating the existing risks.Provided detailed feedback and communication to all involved stakeholders on projects.