Proactive and results-driven Healthcare Operations leader with a proven track record in strategic planning, financial management, and operational leadership. Recognized for optimizing processes, enhancing patient lifecycle experiences, and aligning organizational benchmarks to industry best practices. Adept at driving business continuity, technology integration, and compliance management across multi-state practicesPROFESSIONAL HIGHLIGHT REEL •Strategic Planning: Optimized processes in support of geo-dispersed behavioral healthcare practice; drove operational execution for practice management, patient access, and scheduling; key wins included overhauling the registration process, facilitating a holistic approach to patient care•Financial Management: Supported the design and delivery of business-critical revenue monitoring, accreditation, and compliance reporting, lifting the practice performance 22% year over year•Operational Leadership: Build workflow processes and SOPs, leading the establishment of a scheduling team across various locations in Maryland, Virginia, and Pennsylvania•Business Continuity Planning: Orchestrated the swift transition of +55 employees from in-person to virtual operations within two weeks while serving as an Office Manager•Technology Integration: Played a pivotal role in the migration from FileMaker to Credible Health, serving as a superuser during the six-month project•Compliance Management: Served on the Health and Safety taskforce; conducted quarterly facilitations on six safety topics; fostered a unified approach to regulatory compliance across 6 multi-state practices•Regulatory Audit: Poached to develop and routinely audit all operational processes in support of the CARF accreditation, drafting QA and patient safety protocols in response to deficiencies noted in the prior corrective action planNoteworthy Recognition: - Promoted 3 times, garnering exceeds expectations ratings in key categories, including compliance, report quality, patient experience, and process efficiency-Provide subject matter expertise and network-wide proxy support as the Compliance Manager, triaging issues that required enhanced due diligence-Designed and implemented career mapping, leadership development, and revenue growth strategies for a major healthcare retailer, receiving CVS’s coveted Paragon Award of Excellence-Instrumental in achieving the CEO's vision by devolving from hybrid to predominantly inpatient services, successfully reducing the hybrid model to an 80/20 in-person ratio
Listed skills include Leadership, Training, Customer Service, Merchandising, and 25 others.
