Simone Bilton Email & Phone Number

Harrogate, Gb

Harrogate, England, United Kingdom

Aha! is the world's #1 product development software. We help more than 1 million product builders bring their strategy to life. Our suite of tools includes Aha! Roadmaps, Aha! Ideas, Aha! Whiteboards, Aha! Knowledge, and Aha! Develop. Product teams rely on our expertise, guided templates, and training programs via Aha! Academy to be their best. We are proud to be a very different type of high-growth SaaS company. The business is self-funded, profitable, and 100% remote. We are recognized as one of the best fully remote companies to work for, champion the Bootstrap Movement, and have given over $1M to people in need through Aha! Cares. Learn more at www.aha.io.

Improving Patient Outcomes by creating a digitally connected future

Leeds, England, United Kingdom

Responsibility for designing and delivering Market led value driven propositions by combining a build/partner philosophy ensuring product market fit and speed to market. Working closely with Colleagues and customers to identify gaps and opportunities and through the product lifecycle stages to deliver innovative, valuable and scalable solutions to market at pace.

Leeds, West Yorkshire, United Kingdom

Lead Product Manager responsible for prioritization and delivery of requirements and changes in line with commercial and contractual obligations for market leading clinical system used by 62% of GP’s across England. Measured on delivering against fixed time and scope using shared resources.

Harrogate, United Kingdom

Responsibility for creating consistent, usable and elegant product solutions amidst the constraints in the salesforce platform. Leading a team of 8 designers across 22 feature crews to research, plan and architect the user experience design for enterprise business software applications.The goal to create usable and valuable digital products with the users perspective in mind.

Harrogate, United Kingdom

Using a range of qualitative and quantitative methods, own the end to end project delivery by: Gathering research questions and hypotheses to be testedPlanning and executing the research, leading discovery and opportunity sessions & facilitating feature kick off workshops with feature crews. Analysing and sharing findings as insights with relevant stakeholdersSharing customer insights with the broader organisation in creative ways such as storyboarding/storytelling golden insights to increase customer empathy.

Harrogate, North Yorkshire, United Kingdom

Working with Agile processes to deliver features to enterprise customers. Owning and prioritising backlog items throughout the development process.Representing the product to the wider business, presenting in-flight work to stakeholders and release previews to customers in order to gain early feedback.Acting as a product expert in assisting support and professional services where technical assistance or deeper product knowledge is required.

Leeds, United Kingdom

Executive Management of 52 National and Localised Clients spread across the UK. Management of Technical Support and Client Services teams, providing leadership to deliver outstanding end to end customer experience across the entire product workflow. Escalation point for Major Clients incidents, problems and projects. Oversaw collaboration process between Commercial, Development, Projects and Client Services to on-board new & upgrade existing clients. Worked with clients, commercial & legal to define & develop feature enhancement requirements, SLA's & KPI's Chaired scheduled Service review meetings with key clients to review service performance and discuss/scope future product development requirements. Represented company at trade shows and industry events.

Leadership responsibility for 52 FTE's within Internal & External Service & Support Teams across 3 locations. Accountability for Service Improvement and Delivery of Live Services to/from Clients and Operations worldwide 24/7/365. Full P&L responsibility for £2.5m Opex and Capex budget.

Management responsibility for 30 FTE’s across Customer Services, IT Procurement Service Improvement and IT Asset Management supporting services and operations worldwide running 24/7/365. Focused on promoting IT services withing the business and to external clients and exploiting existing technology to underpin processes and procedures and improve efficiency and service levels and performance.

Howden, United Kingdom

Responsible for procurement, cessation, fault analysis, changes and support of all comms related services including Domain Names, IN Numbers, Satellite feeds, leased lines, WAN, 700 mobile devices and 1,500 voice users spread over 15 officesServed as technical subject matter expert for colleagues, partners and clients. Negotiated three new distribution agreements with OEM device manufacturers.

Wetherby, United Kingdom

Hardware & Software support in time critical contact centre support environment taking live telephoned news and sport reports from journalists worldwide & forwarding to newspapers. Support for Windows NT domain including bespoke client/server applications Voice and Data support for a distributed 170 seat contact centre utilising Avaya INDeX PABX, CTI and ACD.

Harrogate, United Kingdom

Desktop and basic server support for 100+ staff, spanning multiple sites/domains and including remote home workers. Second Line desktop and server hardware and software supportProgress database administration.Responsible for bespoke software release testing and change control managementPABX soft moves adds and changes.LAN and WAN network fault analysis and support.3rd Party Supplier Management.