Simone Botes Email & Phone Number

Cape Town, Wc, Za

City Of Cape Town, Western Cape, South Africa

As the Director of Education Operations and Impact at HyperionDev, I oversee strategic planning, operational excellence, and leadership across Student Success, Data Management, Compliance, Student Collections, Student Financing, and Client and Account Management for funded Bootcamps. I work closely with executive leadership to align educational programs with the company’s goals, ensuring seamless student experiences through effective team management and standardised processes for feedback, compliance, financial operations, and client relations. By fostering a culture of innovation and continuous improvement, I establish and monitor KPIs to measure program impact, analyse data for informed decision-making, and maintain robust quality assurance processes to meet industry standards and overall educational compliance.

South Africa

As the Head of Education Operations and Impact at HyperionDev, I oversee strategic planning, operational excellence, and team leadership across Student Success, Data Management, and Compliance. I collaborate with executive leadership to align educational programs with company goals, lead teams to ensure seamless student experiences, and develop standardized processes for feedback and compliance. By fostering a culture of innovation and continuous improvement, I establish KPIs to measure program impact, analyze data for informed decision-making, and maintain robust quality assurance processes to meet industry standards.

Cape Town, Western Cape, South Africa

Cape Town, Western Cape, South Africa

What we offer:Workshops/short courses Business Consulting (Practical workplace assessments for skills development)Freelance Services:Assessment and Moderating servicesFacilitation servicesContent/Course DevelopmentOur business consulting is focused on business operations as we see this as the ”heart” of the company.We bring functional expertise, with a holistic approach – we understand value across boundaries and between the silos of any organization. We believe in the operating function of a team and that you can multiply various teams performance by working together and not as individuals. Use our services to increase your business performance using expertise that includes:OperationsProcessPeople and PerformanceCustomer ServiceSystems to enhance Productivity

Cape Town, Western Cape, South Africa

Business Development, Social Media, Business Systems, Marketing, Sales, Customer Experience and engagement

The Head of Examinations & Accreditation is an individual who is highly skilled in educational exam practices, logistics and processes as well as the ability to manage accreditation.– Fully comprehend and ensure adherence to the policies and requirements of the respective examining body and it’s regulatory oversight body, including regulations and protocols. – Identifying physical exam centres, which are fit for purpose and accommodate student locations, and taking full responsibility for ensuring that these centres are approved as centres with the appropriate examining body. This requires extensive engagement, with very fast turnaround, in securing partnerships with third-party companies.– Work closely with the regional representatives of the examining body to ensure that the correct protocols are followed for any form of examination method.This requires the individual to take ownership for this process from start to finish and be determined in overcoming challenges that will arise.– Maintaining comprehensive, consistent and up-to-date knowledge on the examination series that are available for each qualification level and all subjects as per the respective examining body.–Consistently being aware of examination updates and any changes within each academic year; and ensuring that this information is solidly communicated internally. –Updating and creating examination-related policies to maintain fitness for purpose for Valenture Institute and adherence to the examining body requirements. – Managing the examination entry process, including liaising with the examining board where necessary, gathering information from teaching staff to ensure that students’ examination entries are made correctly and on time, making amendments/withdrawals etc. – Communicates guidelines for accreditation– Coordinates the moderation process with accrediting agencies and disseminates accreditation review to all stakeholders– Liaises with external accrediting bodies

Cape Town, Western Cape, South Africa

The Operations Manager is an enabling role that is tasked with ensuring that operations associated with the delivery of the learning experience are fit for purpose, efficient and firmly integrated into the day-to-day activities of the delivery team. In working very closely with various team members within the business, the key measure of success for the Operations Manager is the achievement of operational excellence that supports a top quality learning experience. The role is a demanding one, which requires a team member that is accustomed to managing high volumes of work and is comfortable with agility and regular changes.

Cape Town Area, South Africa

Services to increase the business performance using expertise that includes:OperationsProcess and efficiencyPeople and performanceSystems to enhance productivity

Observatory, Cape Town

– Accountable for the Course Calendar (presentation planning) at GetSmarter to meet business objectives and financial targets – Accountable for delivery/production team capacity planning by working with team leads to drive utilisation and ensure lean resource planning– Management of workflows (task creation), processes and operational systems– Management of the Front Desk function and VOIP system– Responsible for working with our finance team to deliver capitalisation costs– Drive integration by working with process owners to make accessible and up to date– Responsible for shared folder structure for file storage– Support COO in driving strategic operational decisions– Responsible for the management of 3rd party suppliers to support the delivery teams– Responsible for Student escalation issues (complaints and compliments) and ensure that the process to resolution is followed. – Accountable for Company-wide planning, communication and implementation– Management of the GetSmarter contact/VIP complimentary students.

Observatory

1. Budget and resource planning/management− Develop, review and control functional budget for Division− Work closely with Business Unit Directors to understand project requirements and pipeline− Plan division capacity, allocations (data informed) and workload (50 team members)− Identify hiring requirements and Initiate the recruitment process– Track Project Budget actuals and report to Project Managers on spend2. Project and change management− In consultation with Department Managers, develop department and inter-department procedures and systems to maximise effeciency− Assist Project Managers and Business Unit Directors in effective planning and management of projects− Apply a structured methodology and lead change management activities across departments− Identify, support and facilitate crisis management if necessary– Implement efficient Project Management systems to facilitate task management and manage deadlines3. Communication and administration− Develop and maintain division content and document filing and storage system− Design and develop communication strategies between departments in division4. Training and Development− Facilitate team training and development on division procedures and project management (Ops)− Design and implement division onboarding and initial induction5. HR− Manage performance issues relating to revenue-generating activities with input from Project Managers, and support from HR− Manage salary negotiations based on available budget

Observatory

• Oversee and Lead team performance (Manage a team of 18 in house staff, inclusive of Editorial and Videography).• Project manage team activities.• Schedule department planning, workload and capacity.• Facilitate inter-department liaison with other managers and department members .• Manage department HR requirements.• Develop, monitor and refine department procedure and guiding documents.• Coordinate leadership and coaching to team members.• Develop KPIs and performance management.• Develop and maintain file and storage system.• Facilitate team training and development.• Coach and develop staff.• Facilitate and manage the development of new products.• Identify, support and facilitate crisis management if necessary.• Recruit new Course Instructors (Online lecturers)• Manage and facilitate relationship between GetSmarter and Course Instructors, including contracting (currently 40+ external)• Oversee the Management of all in house course content publications and publisher relationships.

Cape Town Area, South Africa

Commerce Titles - Schools• Monitor progress and quality control of all allocated titles and budgets• Project Management/ administration and Crisis Management• Management of freelance editorial resources• Allocate projects to freelance staff and maintain effective communication and liaison with freelance editors, translators, typesetters, proofreaders, indexer’s etc and monitor quality of freelancer’s work• Liaison with Publisher and Publishing Manager• Prepare documents for effective participation in weekly update meetings • Set up and chair editorial briefing and pre-prod meetings• Facilitate communication conducive of good relationships with publishers and authors• Facilitate communication with design and production• Facilitate preparation of submission copies• Management of specific training sessions• Setting up new systems or updating old systems• Management of translations• Facilitiate preparation of promotional materials• Management of reprints• Editing, proofreading, permissions management, photo research and trafficking• Working with a budget and negotiating to stay within the budget.

Cape Town Area, South Africa

Content Subjects - Schools• Responsible for the flow and management of all work from the editorial team to the Design Studio. • Assist in resourcing and drawing up of SLAs.• Creating and managing all schedules in order to keep the work flowing and keeping processes in place. • Set-up and attend meetings regarding Spec creation, covers, typesetters, etc.

Cape Town Area, South Africa

• Facilitation of various Unit Standard aligned subject area's, learning outcomes and assessment criteria. • Assessment of Portfolio's in various learning programmes.• Writing of teachers guides• Alignment of ABET workbooks to unit standards• Formatting and editing of assessment tools• Development of formative and summative assessments

Cape Town

Department: Publishing (Centre for Learning Material Development) • Contracting resources (author and peer reviewer) via e-mail or a face-to-face meeting;• Create production schedule of all projects, plot milestones and log all projects on “author tracker”;• Ensure author interpreted brief correctly; Send author plan to trainer and peer reviewer;• Assess editor brief; Send Peer Reviewer’s first draft based on content;• Receive report on structure and content from Author Trainer;• Receive final manuscript; Send manuscript to author to make final corrections, then provide Managing Editor with final manuscript;• Commission Illustrator and Prepare and provide brief with ETA;• Analyse permission’s list form Author; Assist Author with permissions process;• Receive invoices from authoring resources and audit (Peer Reviewer, Illustrator, Author Assessing Editor, Forward to Editorial Assistant to check and sign-off; and• Update production plan with final cost detail.

Cape Town Area, South Africa

Department: Assessments (Intec School of Insurance)• Plan project production line and constantly update and keep track; Liaise with Product, Programme Co-ordinators and Designers (authors) regarding Summative Assessments, deadlines, quality, details, etc;• Organising tools timeously for exam editors to do their job, i.e. desks, stationery, e-mail access, relevant directory access;• Filtering all changes made and ensuring that the content is up to standard;• Assessing the quality of the manuscripts and ensuring that minimum requirements have been met;• Assisting with the file management of exam directories i.e. checking that e-files are in an acceptable state when received;• Monitoring/Trafficking the production schedule to ensure that ETAs are met and communicating any production-related problems to relevant parties (Product team, Project Office, Programme co-ordinators); managing the relevant Production Report/database;• Fielding queries from question paper production team (editors and data capturers) to authors;• Conducting final release checks of all print-ready question papers;• Collecting, checking and handling all invoices that are to be processed by salaries;• Freelance data capturing, editing and quality checking of exam papers.

Education record

Education record