Simone Black Email & Phone Number

Austin, Texas, US

Austin, Texas, US

Chicago, Illinois, US

18 Coffees is a strategy and innovation consultancy, and our community partners are collaborators and co-conspirators in the work of helping mission-driven companies get a foothold in the future. #blessed

Fort Lee, New Jersey, US

• Perform numerous activities as a member of the executive leadership team in direct partnership with the COO, including portfolio and project management, process improvements, forecasting, change management, policy.
• Manage day-to-day business operations for multi-million-dollar organization while administrating 167 employees efficiently.
• Directed transition of automated emailing system to operations team, containing 17 stakeholders supporting a 70% increase in revenue worth $126K per day.

• Executed efficient and cost-effective operations to meet current and future needs of the organization. Developed quality control processes to mitigate errors and ensure compliance. Created and implemented operations.
• Developed project management framework and best practices, including project proposal process, resourcing, and 5 training programs for over 20 employees.
• Oversaw project pipeline and invented a system to manage an average of 407 requests per quarter for 12-person engineering team while managing resources for initiatives and executing organization’s standards efficiently.
• Established the infrastructure to launch the SMS channel resulting in $12K revenue per day in short time span of 6 months.

• Conducted training and developed standardized review process to reduce errors and enhance performance. Trained and coached newly hired staff and wrote policies to enhance work/life balance and employee morale..
• Increased revenue by 70% through developments of onboarding program in short time span of one year.
• Led change management efforts in reorganizing operations team after automation of former roles required creation of new positions spread across 5 new specialized teams.

• Devised, implemented and managed whole e-mail marketing mechanisms, resulting in accelerated click-through rates, as well as customer acquisitions. Managed portfolio of client accounts and ensured satisfactory.
• Maintained $4 CPM through implementing various marketing techniques and strategies.
• Devised and successfully developed content for 30 to 50 email campaigns per day.

New York, NY, US

Served as community manager for internal company website reaching 600+ employees. Directly responsible for writing more than 20 weekly newsletters and making all regular updates to site (avg. 5 daily.) Scheduled daily Twitter content for the @EdelmanChi Twitter handle and designed a strategic plan reevaluating current tactics which was then implemented and.

Wrote email blasts, newsletters, and press releases to be distributed to 9,000+ contacts.Collaborated on scriptwriting for episode tapings.Assisted with pre-production booking for potential show guests and restaurants.Researched and made contacts with various restaurants and chefs while simultaneously monitoring industry news and trends. Screened guest.

Downers Grove, Illinois, US

- Negotiate contracts for private spaces, food and beverages costs.- Coordinate appointments with guests to review event details, select menu packages and room lay-outs.- Organize necessary staffing for each event and prepare kitchen staff.- Draft contracts and Banquet Event Orders and created customized menus and room diagrams.- Responsible for.

Downers Grove, Illinois, US

- Duties expanded over 3.5 year period with two promotions as only host with responsibility of attending new store openings to assist in the training of new employees.- Provided support staff during new store openings that involved organizing and leading training sessions.- Managed logistical organization of reservation seating at full capacity.- Delivered.

Completed, Public Relations, Advertising, And Communication And Media Studies

Bachelor; Bachelor, Public Relations And Advertising; Communication And Media Studies