I'm a project manager with 15 year experience in CRM Projects, After Sales Service projects and custom web applications.I am interested in a new challenge and an opportunity to use my technical skills and experience and feel that can't grow more in my current position.Latest projects are web applications for important customers such as:Vaillant Group Italia S.p.A.• web application for managing after sales service, allowing service centers to register commissioning and repairs online and service managers to keep track of costs, service levels and product faults. Service web application is integrated with an Android application using RESTful Web Services allowing service engineers to register activities while on the field.AristonThermo Group (formerly MTS Group)• website for managing product technical documentation, it allows service centers and company users to access weekly updated product technical documentation such as exploded views, product listings, installation manuals, and technical notes.• website for managing after sales service worldwide, allowing service centers to register commissioning and repairs online and service managers to keep track of costs, service levels and product faults• website for managing obsolete products availability still present in some markets• CRM Implementation and management for sales and marketing area using CustomerACT CRM by Pat.it• website for managing corporate IT implementation requests, IT costs and investments• Loyalty Club for Planners integrated with the company CRM• Microsoft CRM 2011 for managing business partners master dataIndesit CompanyDaikin Air Conditioning ItalyWorking in close contact with aftersales service managers I got to know the aftersales service issues and organization just like one of them. Many times aftersales service managers rely on me for training the aftersales service internal operators and external such as Service Centers.Speaking fluently Italian and English.Specialties: - WEB APPLICATIONS PROJECT MANAGEMENT- FUNCTIONAL AND TECHNICAL ANALISYS- DATABASE DESIGN (using MS Sql Server 2008/2005, MySql, Oracle, Postgres Sql)- DATABASE ADMINISTRATION (MS Sql Server 2008/2005)- BRIEF DEVELOPERS TEAM ABOUT PROJECT GOALS AND DISTRIBUTE TASKS- SUPPORT DEVELOPERS TEAM AND CHECK PROJECT STATUS- VERIFY PROJECT DESIGN TO ENSURE MAXIMUM USABILITY