Simone Cipriani Email & Phone Number

Dublin, County Dublin, Ireland

Dublin, County Dublin, Ireland

In charge of managing, designing, developing, and coordinating training programs for employees across two company sites in Dublin and Cairo. Skilled in analyzing training needs and implementing plans for measurable performance improvement. Expert in e-learning creation, with a proven track record of delivering engaging and effective digital training.

Dublin, County Dublin, Ireland

Conducted weekly team calibration meetings and reported with minutes to management. Mentored new hires and ran presentations on how to organize and optimize the day-to-day work to teammates. Reached out to platform members illustrating key changes and new features, capturing feedback, and reporting issues to management with the goal of optimizing the.

Dublin, Ireland

Supervised and educated employees regarding rules and procedures. Resolved complex queries and de-escalated tense customer situations. Offered expertise and insights to team managers, agents, and trainers. Was a point of contact for the customer service teams towards different departments of the company. Handled GDPR, VIP, and legal cases.

County Dublin, Ireland

Provided exceptional customer service by offering helpful information, answering questions, and handling complaints. Maintained a positive, empathetic, and professional attitude towards customers at all times, even in the most challenging situations. Responded promptly to customer inquiries via phone calls, emails, and chats, following them through their.

County Dublin, Ireland

Managed a fast-paced restaurant, increasing revenue by implementing staff work-efficiency, reducing waste, and turning difficult customers into patrons. Responsible for cash handling, effective training, management, and leading the team to provide excellent service.

Edinburgh, United Kingdom

Crafted exceptional coffee and drinks with speed and precision, while providing high-level customer service. Educated patrons on the menu offerings, answered questions, and ensured a memorable experience. Also responsible for till-handling and being a key holder.

Rome Area, Italy

Managed daily kitchen operations and prepared authentic Italian cuisine. Developed menus from scratch, sourced high-quality ingredients and negotiated the best prices with trade suppliers. Led a team of kitchen staff to ensure top-notch service and culinary experiences.

Rome Area, Italy

Served as a pool clerk during political elections, with a focus on strict adherence to rules and moral integrity. Counted votes and preferences with accuracy, ensuring the election process ran smoothly.