Management of a team of Product Owners covering the HR Technology Talent & Leadership portfolio - Careers, Leadership Development, Succession and Performance Management. Lead design and deployment of SAP SuccessFactors Succession module, Leadership Assessments, Talent Reviews and other solutions in the Talent space. Implementation of a new engagement model for HR Technology, and participation in the development of a Product Owners Guild. Currently working on the development of a Gen AI Career Assistant.

Stabilization of the executive succession product through the implementation of a robust ticketing and bug management system, achieving zero bugs reported after two months. Executive stakeholder and super user management. Translation of business requirements into user stories. Partnership with the development team to manage backlog, ensure product reliability and stable feature releases.

Implementation of a new performance management platform, starting with the RFP process, through deployment and hypercare. Through deployment, assisted with project management, including periodic updates to stakeholders, project and activity tracking, user acceptance testing and communication with the vendor, achieving a successful launch in February 2021, and subsequent launches of additional features throughout 2021.

Oversight of performance management projects, development and adoption metrics analysis for the performance management program. Support and guidance to the HR population as well as employees.

Manage Workforce Lifecycle processes and guidelines for in-scope programs such as contract changes, probation period, leaves (except annual and medical), flexible work schedules, human relations expenses and personal business commitments. Partner with HR and clients to understand business priorities, provide workforce expertise to analyze and interpret data to drive business insights, to recommend and deploy solutions.Ensure consistent application of guidelines and practices related to workforce lifecycle programs and drive global standardization.Provide Project Management expertise in support of HR Program design implementation and change management related to program redesign activities.Lead transformation projects in order to standardize programs, improve efficiency and eliminate rework.

Operations Leader for all HR Operations delivered from Brazil Delivery Center, covering the following processes: EDM, Benefits and Payroll for Brazil; Travel & Expenses and Mobility for Latin America.Responsible for SLAs attainment, productivity and quality metrics, continuous improvement and best practices implementation. Reporting and working with risks, actions and issues related to the processes through an internal management system, ensuring that issues have their root causes analyzed and fixed.Management of the first line managers, working with them to guarantee not only service levels, but also managing response times and a quick turnaround to the client when requested.Working with global teams to implement a case management solution after the implementation of a new CM tool in the HR Contact Center.Associate Delivery Project Executive, working closely with the Account DPE to ensure the following of the governance model and proper client communication, especially of changes and escalations. Presentation of SLA and process results to the client, working with them for process improvement opportunities.Responsible for ensuring proper people management throughout the operations, working with the line managers to provide timely feedback, recognize achievements and manage time allocation properly for an organization of around 100 resources.

Management of all Business Controls related activities for the GPS-D Brazil Delivery Center, having worked directly under the guidance of the Global Risks & Controls Manager.Validation and reporting of compliance testing results to process owners, working directly with them to address known issues and close process gaps.Responsible for ensuring that the Business Controls project plan was in place and being followed, through the establishment of a management system which included tower leaders and the core team under the Delivery Center Director.Worked with global teams to ensure adherence to global standards and Corporate Guidelines.Management of the Business Controls team, responsible for performing all the compliance testing and process documentation execution and validation.

Process owner for Travel & Expenses and Accounts Payable in the GPS Brazil Delivery Center. Responsible for the implementation of improvements and best practices, seeking the best levels of productivity and delivery quality.

Manager of the Travel & Expenses operation for IBM Latin America countries.Management of a team of 40 people working for 10 countries and 17 companies. Responsible for service level tracking, process definition and improvements, reporting results.Working directly with global travel teams for best practices.

Manage all Business Controls related activities within an outsourcing department, working with Human Resources, Finance & Accounting, Customer Relationship Management and Procurement areas, and over 500 employees;- Conduct internal and external audits, guaranteeing documentation and procedures adequacy, working closely with a global team, from different countries;- Part of an internal corporate audit team conducting a review in Manila, Philippines (September 2009), and also part of a Business Controls task force which led up to four trips to Buenos Aires, Argentina (June to August, 2009).

Coordinate business controls related activities of the Expenses Reimbursement process, following through with processes and policies; elaborating managerial and executive reports with key measurements and analysis.- Recognized with an award for the outstanding work during a corporate audit with an expressive positive result (May 2008).

Execute business controls related activities of the Human Resources process, following through with processes and policies; elaborating managerial and executive reports with key measurements and analysis.

- Outsourced to IBM Brazil- Analyze and compose budgets (actual and expected), vendor costs, internal finance charges, expense controls.

- Working at IBM Brazil as a vendor- Skilled at different staffing and recruiting procedures, as well as interviewing and testing candidates of all levels and areas of performance.

Recruiting activities, such as job advertising, screening, interviewing, and onboarding preparation, for various local companies.

Recruiting activities, such as job advertising, screening, interviewing, and onboarding preparation, for various local companies.