• Management of short- and long-term public policy and communications skills programmes for UK government departments, charities, and NGOs• Relationship management of delivery teams, clients, and participants• Monitoring of feedback data after each delivery, producing feedback reports for clients, drawing out trends and making recommendationsDelivering training events for trainers on successfully delivering remote training sessionsDeveloped standardised systems for logistical processes including joining instructions, revamped feedback forms and communication templates

Due to the pandemic and a redundancy, carried out freelance teaching to maintain in employment whilst looking for work.

• Leading a team of Programme Coordinators in both the UK and USA to deliver 120 online and face to face training events. Line managing individuals carrying out one to ones, performance reviews and setting targets• Managing relationship with accreditation bodies to secure approvals and endorsements such as BAC, BSI, ILM and the Institute of Leadership & Management• Negotiating contracts and building relationships with suppliers, securing the best deals for venues globally, visits, transport, and merchandise• Financial management: budgeting, forecasting, accruals management, revenue reports, client debt, verifying profit and loss accounts to ensure profitability• Improving operational processes including a new month end audit, project tracking, standardised course logistic checklists and templates• Strategic planning and execution of training events in new territories; South Africa, Canada, Miami and Mauritius• Collaborating with the Programme Lead on the design and delivery of training events and mitigating issues and risks• Dealing with complaints and issues from clients on a timely basis• Overdelivering on client expectations through hosting private dining and networking events including alumni in various countries • Continuous analysis of client feedback to improve delegate experience and the quality of programmes• Redeployments - Programme Manager (Nov 2020 – Feb 2021) Ascend project leading on relationship with the third party monitoring, liaising with the consortium in 13 countries to provide timely and quality input to the TPM processes and requests. Coordinating action plans, ensuring regular follow-up and leading on internal compliance• Procurement Resourcer (Mar-June 2020) - UK FCDO and the Caribbean Development Bank project sourcing and negotiating with suppliers for scarce PPE, medical equipment, and testing kits. Arranging logistics to the Caribbean and other UK overseas territories in response to the Covid 19 pandemic.

•Managed the Operations Team ensuring training projects were delivered within contracted time, budget constraints and to a high standard during the busiest period of the year• Finance management of revenue reports including end of year reconciliation

• Coordination of training courses arranging course opening and closing sessions, travel arrangements, registration documents, course materials, hotel bookings and venues• Provided excellent customer service to international delegates responding to client’s queries in a personable and timely manner• Produced evaluation reports from delegate’s feedback to report on the successes and areas for development• Utilised the CRM system to raise reports, consult and update information on clients and organisations

•Relationship management with Senior members of staff resulting in delivering language teaching consultancy to school teams•Created differentiated tutoring sessions resulting in improvements of 2 grades for my students in GCSE and A levels

•Led a team to achieve the best GCSE results for GCSE language learners in 2015 in the borough of Lewisham. Results were well above the national average •Developed and delivered a creative programme of teaching and learning across all key stages•Successfully delivered recruitment fairs, curriculum information events as well as events to promote language learning abroad; exchange programmes, work experience and attending a Spanish language school•Coordinated timetables, assessment papers and liaison with a variety of stakeholders (examiners, parents, and senior members of staff) • Developed other members of staff through coaching and mentoring, appraisals, and line management meetings•Delivered numerous continuous professional development training sessions to over 100 members of staff•Planned and delivered a cultural diversity event with a range of workshops for 200 individuals •Successfully met deadlines for reporting, planning, marking, presenting information and analysing data

•Experienced in paying high attention to detail whilst working under pressure and to tight deadlines with planning, marking, presenting information and analysing data to report on student progress•Delivered outstanding rated lessons assessed by OFSTED and the Education borough team tailored to individual needs and provided regular feedback sessions on assessments and progress•Led on research-based learning communities with teachers focusing on strategies to improve student progress

• Experienced in paying high attention to detail while working under pressure and to tight deadlines with planning, marking, presenting information and analysing data to report on student progress• Delivered outstanding rated lessons tailored to individual needs and provided regular feedback sessions on assessments

•Led on new initiatives to improve the salvage disposal process consequently reducing the backlog of uncollected vehicles•Negotiated storage and recovery charges with holding garages. Achieved savings of over £16K in costs for the company in 6 months

Varied secretarial support roles. Key skills gained; enhanced MS Office skills, developed ability to prioritise tasks and systematically complete them to set deadlines as well as learning and adapting to the different dynamics of companies.The Health and Safety Executive - International Policy Assistant•Executed an International event ‘European Good Practice Awards’. This included arranging the judging panel, created the judging pack and organising room bookings and catering

• Coordinated international visits, managed the database of clients and organised events to promote the work of the HSE• Coordinated HSE’s involvement with the European Agency for Safety & Health at Work and updated the material on the UK Focal Point website as well as answering queries and requests to the UK Focal Point email inbox.Key achievement• Assisted in the organisation of an International event ‘European Good Practice Awards’. Produced and distributed information necessary for the event, organised the judging panel, created the judging pack and organised room bookings and refreshments.

• Collaborated on intensive European Promotional Tour successfully organising events for a promotional campaign to demonstrate Motorola’s newest technology and raise the profile of the brand• Demonstrated ability to target three distinct markets: upmarket business professionals, youthful skateboarders, and young professionals tailoring events for these specific groupsKey achievement• Arranged for events to be broadcast on local radio stations and organised press coverage• Represented the promoters in the Spanish Market

• Acted as the Spanish Communicator between London branch and Head office in Spain. Competently translated documents, letters and emails and provided status updates on new logistics system.• Responsible for foreseeing claims from beginning to settlement. Efficiently set up new claims, appointed and advised loss adjusters, arranged for settlement figures and despatch of payments for successful claimsKey achievement• Nominated to represent department on a training session held in the Head office in Madrid. Gained knowledge on the new in-house claim system and then provided effective training sessions for team members

•Work placement carried out in the Exportations Department and (SIE) Service for Entrepreneurial Information•Competently supplied Spanish business clients with information and advice on companies listed on the Chamber’s database, provided information on trade fairs and advice on exporting opportunities•Responsible for creating legal documents in Spanish, such as certificates of origin of goods, letters and trade fair documents. Efficiently translated letters, faxes and memos from English clients into Spanish