Started my VAT career in HM Customs and Excise, (as was) as the youngest ever direct entrant Executive Officer involved in general VAT control work.Left after three years to assist my parents in the running of their businesses which has helped me enormously in empathizing with clients I deal with now. Fell back into VAT when I started work in an accountancy practice establishing and running a busy VAT department. This role gave me great insight into businesses perception of the accountancy role . From here, I moved to Ernst & Young which provided me with a daily insight into big business issues as well as work with local authorities, NHS Trusts and charities. In 1999, I moved to VATease which I took over in 2001. I have found my grass roots and a real love of my work here; be it provision of training to professional practices via training organisations or direct to business, dealing with the individuals on the front line of VAT, fielding a variety of queries on the VAT helpline and generally providing comfort and support to people's existing VAT knowledge. Specialties: Training/public speaking on all kinds of VAT