Simone Kee 纪淑心 Email & Phone Number

Malaysia

We care, We provide. Bridging the span of life and death, granting us to provide professional consultation on life planning, bereavement care and services.Dedicating our services to advise, arrange and supervise funeral arrangements, covering all aspects with staff support from the start of the pre-planning discussion, to the exercise of funeral ceremony, and further placement beyond the funeral services. This includes professional consultation on initial stages, handling & decedent care services, arrangements of memorial ceremony, coordination of funeral services, overseeing funeral procession services and liaising with respective location for burial setting, urn placements and pedestal for ancestral tablet. The responsibility is solely to provide solution, care and peace of mind to respective family members in event of a passing. By meticulously and carefully orchestrating this entire proceeding, we aim to providing the most thoughtful services which allows friends and family to grief and pay last respect in an orderly manner before the final departure of the deceased member — The Final Chapter of Life ❤️

Malaysia

Key Achievements• Led and managed a team of 6 members to launch 12 outlets in 6 months; key areas of work include developing a set of criteria to determine location suitability, outlet design, monitoring of renovation work, manpower planning, recruitment, and training, etc.• Initiated several collaboration projects with key partners (ERL Malaysia and Sunway Group Malaysia); led and drove negotiations with the partners up to the signing of agreement; these collaboration projects increased the company’s revenue by 20%.• Created and organized a nationwide leadership engagement program for all outlet supervisors; successfully instilled a renewed sense of purpose and the leaders were able to embrace and internalize the company’s vision.Responsibilities• Managed the overall operations of 18 AirAsia ticketing outlets and 13 MYAirline sales outlets nationwide in airports, malls, and high-street shops.• Managed 80 employees, including 18 heads of outlets.• Benchmarked the industry’s best practices and innovated new ways of working to enhance and develop robust corporate culture.• Developed and optimized operational processes to fit the fast-changing business landscape and customer needs.• Managed project schedules and making sure they will be completed as planned.• Responsible for inventory monitoring, stock controls and returns for retail, warehouse, and customer service channels.• Analysed, reviewed, and identified opportunities to improve operational efficiency, compliance, and profits.• Responsible for increasing outlet profits while managing the company’s overall operations.• Drove the team to launch various promotional campaigns and events that could attract more customers, e.g., price promotions, freebies, etc.• Assisted managers and supervisors to achieve compliance with requirements across all functions.• Worked closely with partners to organize, implement, and optimize sales and promotional campaigns.

Kuala Lumpur, Malaysia

Key Achievements• Contributed key feedback/ideas in the conceptualization of a new product, Maxis One Plan, which became a game changer in the telco industry. Other key players in the industry began to offer similar products.• Successfully implemented a customer engagement initiative, “Maxis Like Moments”; won best Maxis centre award; my centre’s team members won several awards in outstanding customer service.• Consistently achieved RM1 million in month sales, which met/exceeded monthly sales targets. Led the sales team in being constantly in touch with customers’ needs and also in going the extra mile.Responsibilities• Responsible for monitoring and achieving company service level & customer service excellence.• Benchmarked the industry’s best practices and innovated new ways of working to drive excellent customer experience.• Resolve all customer and staff complaints.• Participated in special pilot programs to drive new ways of selling and serving customers and new technologies rolled out in Maxis centers nationwide.• Developed KPIs with team members and monitored individual performance in sales and service.• Designed and trained the team to use marketing collaterals and visual tools.• Ensured the operational efficiency, inventory management, and security policy standards being met and adhered to.• Ensured adherence to Standard Operational Practice as stipulated in the Retail work portfolio.• Ensured the outlets complied with the audit requirements and supported the growing retail transparency needs.• Cash control and management of collections, stocks, facilities, and OSHA (organizational safety and health).• Reviewed workforce needs to ensure a sufficient workforce for the business within a manpower budget.• Managed all staff at the center, recruiting, hiring, motivating, training, promoting, counseling, and terminating when necessary.• Conducted programs and schemes for employee engagement, coaching, and development.

Malaysia

Key Achievements• Re-imagined and re-created the boutique’s visual merchandizing concept, resulting in a 40% increase in boutique revenue.• Guided and supported my boutique’s team in various customer retention efforts, resulting in very high customer retention, and also an increase in new customers due to “word of mouth” publicity.• Worked closely with HQ-buyer to in creating a buying strategy that appealed to the targeted demographics of elegant and sophisticated women; went to New York city and carefully selected the right range of clothes.ResponsibilitiesRetail Outlet Performance• Responsible for day-to-day retail operations.• Reported brand operations performance to Melium management.• Planned monthly in-store promotions, sales activities, and incentive schemes.• Planned and executed in-store events.• Built a strong customer portfolioStock/Inventory Management• Monitored monthly inventory level.• Attended the Liz buy at Liz Claiborne International (New York).• 4 buys per year for apparel and 5 buys for handbags and accessories.• Ensured the pricing and bar-coding for Liz Accessories were correctly placed and presented to the customers.People Management• Managed and controlled manpower needs and costs to ensure business continuity.• Staff roster planning.• Conducted product training for Liz group and Melium Outlet’s staff.• Conducted customer service/risk management training for luxury goods, security, and safety.

Kuala Lumpur, Malaysia

Responsibilities• Managed the Fashion and Home Furnishing Division of the shop.• Reported brand operations performance to the Country Manager.• Fully responsible for daily retail operations and retail workforce needs.• Planned monthly in-store promotions/sales.• Planned yearly budget and promotions.• Planned and executed in-store events.• Conducted product training and monthly shop meetings.• Monitored inventory level.• Ensured good sell-through and healthy stock holding level for the brand.• Built a strong customer database and created own “Loyalty Customers’• Executed Mailing List Activities.