Simone Kelly Email & Phone Number

Penrith, New South Wales, Australia

* providing the best customer experience to Connect Hearingclients, including sales, service and repair of hearing aid devices and administrative support within the Connect Hearing Centre.

Sydney, New South Wales, Australia

• Provide a high level of customer service to our external clients and internal teams by understanding and anticipating their needs to further meet their requirements.• Managed three major accounts and backfilled other accounts in times of overflow or staff absence.• Liaise with customers to arrange deliveries and follow through to ensure successful completion of the delivery.• Prioritise tasks to meet daily completion in conjunction with other departmental needs.• System updates with comments to allow job status to be documented and viewed by others.• Maintain daily reports and be able to identify potential problems and provide resolutions.• Support and assist other team members.• Experience with Freshdesk Ticketing system and ICS.• Work remotely as required.

Sydney, New South Wales, Australia

Roles and duties performed:• Receptionist at the Sydney Olympic Park Authority Head Office.• Customer Service and crowd control Sydney Olympic Park during major events including State of Origin, the ATP Cup (multi-nation tennis tournament) and the Fire Fight Australia Concert.• Customer Service and crowd control at Regional Concerts such as Elton John (Bathurst).• Customer Service and ticket sales at park venues; Athletics Centre, Quaycentre and The Armory.• Traffic Control & Traffic Control Implementation. various locations throughout Sydney.• Park Ranger – Bicentennial Park & Mt. Tomah Gardens.• Experience using SAP

Sydney, New South Wales, Australia

• Lead a team of 7 to ensure workload was shared evenly and in accordance with KPI requirements and customer satisfaction.• Escalation point for the more complex After Sales inquiries and assist other team members with difficult inquiries and general tasks as required.• People Management• Led the team through the significant transition of moving from a paper based system to a paperless system.• Led the team through the implementation of a CRM system and helped the IT Team develop the sales orientated system to be more suitable to the After Sales Team.• Designed "Friday Funday" Team Bonding activities to be run between two different Departments run every Friday morning.• Work from home as required.• Experienced use of MOVEX software system and Microsoft CRM.

Sydney, New South Wales, Australia

• Responding to email/phone inquiries from customers and internal sales teams• Data entry, claims processing and reporting.• High Volume, fast paced environment.• Experienced use of Berger and MOVEX software systems.

Sydney, New South Wales, Australia

• Inbound call centre environment taking 80 to 120 calls a day• Processing Customer orders - circa 50 orders per day • Experienced use of Berger software system.

Diploma Of Applied Science (Nursing), Registered Nursing/Registered Nurse

Traffic Controller

Implement Traffic Control Plans

Course, Mental Health First Aid

Responsible Conduct Of Gambling (Rcg)

Responsible Service Of Alcohol (Rsa)

Senior First Aid Certificate, Senior First Aid

White Card

Leadership Skills For Managers And Supervisors

Business Administration, Management And Operations

Dual Diploma of Business and Diploma of Leadership and Management Business

Diploma In Business, Business Administration, Management And Operations