Product = Healthcare Management Software / Medical Voice Recognition SoftwareFunctional / Technical on-site, classroom, remote and distance learning application trainingto customers.Provide guidance and expertise to customer's Functional Administrators in the assessmentof their training needs, along with the design and implementation of the appropriate training.Nationwide travel or Online Webinars used to conduct the functional and technical training onall core… Show more Product = Healthcare Management Software / Medical Voice Recognition SoftwareFunctional / Technical on-site, classroom, remote and distance learning application trainingto customers.Provide guidance and expertise to customer's Functional Administrators in the assessmentof their training needs, along with the design and implementation of the appropriate training.Nationwide travel or Online Webinars used to conduct the functional and technical training onall core healthcare products.Software Updates and Troubleshooting.Submit written analysis of all customer visits, including any customer concerns, issues or successes.This report is submitted to the internal Project Management/Implementation Team for review.Maintain billable hours at or above current minimum requirements and complete data entry requirements.Beta Test all new software versions / patches before on-site deployment. Show less

Product = HostAlert [Table Management Software] Create and schedule the customer's on-site Installation and Training Agenda.Train Management and Restaurant Staff on the Software Application.Configure, Install hardware and software products at customer sites nationwide.Create customized background bitmap drawings from client provided floor plans.Train in-house Customer Service Reps and Sales Team on the product along with any new Software Updates and… Show more Product = HostAlert [Table Management Software] Create and schedule the customer's on-site Installation and Training Agenda.Train Management and Restaurant Staff on the Software Application.Configure, Install hardware and software products at customer sites nationwide.Create customized background bitmap drawings from client provided floor plans.Train in-house Customer Service Reps and Sales Team on the product along with any new Software Updates and Troubleshooting.Interface with Sales to ensure task completion to allow installation scheduling.Submit daily summary reports re: install status / customer satisfaction etc.Create complete software product documentation for both the customers and in-house departments Manuals, Troubleshooting guides etc.Beta Test all new software versions / patches before on-site deploymentProvided Bi-Monthly Weekend Customer Service Support to all HostAlert Customers Show less

Training & Development Facilitate new employee training classes.Supervise/Edit Trainee curriculum as needed.Evaluate trainee's total application of knowledge.Submit written evaluation for quality feedback.Monitor the quality of information leaving the Customer Service Department. Assist in additional Training and Development processes. Submit daily reports to management.

Product Analysis / Testing.Graphical User Interface (GUI) navigation analysis.GUI information integrity testing.Travel Agency simulation testing.Product Integrity testing.