o Focused on building strong customer relationship, increasing revenue from 5 to 25MM within 8 years.o Organized and participated in automotive trade shows (China, USA, Brazil).o Negotiated prices, terms of sale and service agreements.o Built client relationships by acting as the liaison between the customer and operations teams.o Contacted regular and prospective customers to explain product features and solicit orders.o Consulted with clients after sales and contract signings to resolve problems and provide ongoing support.o W rote and edited company official announcements, fact sheets and product collateral.o Leveraged professional relationships to develop new business opportunities.o Oversaw and adhered to the communications department budget.o Created effective messaging using language, graphics and marketing collateral.o Proofed and approved production and printing drafts of promotional materials.

o Investigated and resolved customer inquiries and complaints in an empathetic manner.o Solved unresolved customer issues.o Promptly responded to inquiries and requests from prospective customers.o Updated customer orders from start to finish in an accurate and timely manner.o Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals.o Processed accounts receivable and accounts payable.o Reduced overhead by taking on more responsibility with creative and administrative projects.o Developed and facilitated all new-hire orientations.o Addressed and resolved general payroll-related inquires.

o Reported information regarding success stories.o Developed key messaging, branding and positioning statements.o Developed and managed communications strategies, plans and budgets.o Created and implemented external and internal communications strategies for key company initiatives such as “Anti-Tobacco”, “Professional Profile”, “Online Insurance”, “Dial SOS-Life”.o Drafted and managed printed, online and internal media communications designed to promote company’s brand, image, values, services and extra benefits.o Worked closely with clients to identify their needs and challenges and provide solutions-oriented campaign themes.o Collaborated with designers and the editorial team on marketing materials.o Coordinated with internal business divisions, agency partners and local vendors to guarantee on time, cost-effective delivery of all marketing communications materials.o Proofed and approved production and printing drafts of promotional materials.