• Collaborates with City of Camden’s Department of Human Services-Youth Services to provide Fall and Summer recreation programs for Black and Latino families.• Developed after-school programming offering tutoring, mentoring, and recreation to meet emotional and lifestyle needs.• Implemented a culturally sensitive approach to program development reflecting the diverse community served.

• Assisted the Director of Diversity and Inclusion in planning events to promote inclusivity on campus.• Collaborated with the Director of Community Engagement to strengthen partnerships in the Camden community.• Facilitated programs for children and families to promote diversity awareness and community engagement.

• Provided intensive support to families facing mental or behavioral health challenges in home and community settings.• Linked families to community resources for recreation, housing, and education to enhance overall support.• Collaborated with system partners to establish functional relationships for increased family support.

• Provided care-oriented support to employees for benefit enrollments and changes, ensuring a seamless process for Raytheon and L-3 employees.• Educated employees on health and welfare plan design, empowering them to make informed decisions about their benefits.• Handled a large volume of incoming calls during open enrollment periods, demonstrating strong communication and problem-solving skills.• Selected to provide virtual chat support for users experiencing technical… Show more • Provided care-oriented support to employees for benefit enrollments and changes, ensuring a seamless process for Raytheon and L-3 employees.• Educated employees on health and welfare plan design, empowering them to make informed decisions about their benefits.• Handled a large volume of incoming calls during open enrollment periods, demonstrating strong communication and problem-solving skills.• Selected to provide virtual chat support for users experiencing technical difficulties, showcasing adaptability and proficiency in virtual communication platforms. Show less

• Trained new staff on Avaya phone systems and coached on persuasive communication techniques for call retention.• Conducted surveys with medical professionals and consumers to gather feedback for state-based publications.