- Tool Administration JIRA and Confluence;- Support the marketing and operation to optimize existing revenue and plan new use cases for additional revenue;- Monitoring of campaign services to ensure the correct reception of leads;- Strictly following the campaign processes and documenting the results;- Technical participation in the transfer of services between Project and Production teams;- Planning and realization of the practices and ceremonies with the teams;- Experience at meeting and removal of impediments achieving the results of the project;- Active participation in tool migration of campaign sent;- Monitoring of KPIs, ensuring daily performance;- Participation with new ideas to optimize and improve the process preparation of campaign submissions;- During the period as an employee of the Gemalto-Thales I stood out in the active campaign and received a promotion from Campaign Analyst Level 1 to Campaign Analyst Level 2.

Acting in the installment of services and consultancy for Petrobras (Santos/SP), accomplished in the sector of technology and information with the following activities:- Structured cabling and network point installations;- Technical Support operation by telephone to users assisting in the products Microsoft;- Support at videoconferencing equipment like Polycom;- IT Management using the tool BMC Remedy User;- Technical Support related to the installation and configuration of analogical, digital and Ips extensions;- Audit of records and report generation for control of indicators;- Technical Support to the company’s managers;- Managing monthly KPIs, to achieve the goals set by the company;- During the period as an employee of the company, I stood out in the active with assistance in quick and effective resolutions as local support and I received a promotion from Support Analyst level 1 to Support Analyst Level 2.

- Organization of spreadsheets and charts in public construction projects;- Preparation of reports for the presentation of the sector of management;- Training some tools for employees.