As Area Sales Manager in customer care division, I have to combine sales responsibilities with a focus on customer satisfaction:• Achieving Sales Targets: Develop and implement strategies to meet sales goals within the assigned area.• Managing the Sales Team: Leads and supports the sales team, providing training and mentoring to ensure high performance, mainly with local agents• Customer Relationship Management: Builds and maintains strong relationships with customers, addressing their needs and resolving issues promptly.• Market Analysis: Monitors market trends and competitor activities to adapt sales strategies accordingly.• Sales Reporting: Evaluates sales performance and reports results to senior management.• Customer Feedback: Collects and analyses customer feedback to improve products and services.• Sales Force account holder, the tool I use to conduct my daily operations

Establish the training conduction methodology, guarantee successful customer satisfaction, and create an innovative team for sharing knowledge.• Identify Goals: Determine the specific objectives of the training.• Assess Audience: Understand the audience's knowledge, skills, and learning preferences.• Gap Analysis: Identify the gap between current and desired performance.• Curriculum Development: Create a structured curriculum that covers all necessary topics.• Learning Objectives: Define clear, measurable learning outcomes for each module.• Content Creation: Develop training materials, including presentations, handouts, e-learning modules, and practical exercises.• Methodologies: Choose appropriate training methods (e.g., lectures, workshops, simulations, e-learning, blended learning).• Train-the-Trainer: Prepare trainers to deliver the program effectively.• Schedule: Develop a training schedule that accommodates all participants.• Resources: Ensure all necessary resources and technology are available.

B Corp - Establishing the basics for transforming the Group into a Benefit Company, through electronic assessments and internal interviews, the subsequence road to the B Corp certification is getting drawing, motivating the people to change their mindset to this new model of business is my daily and routine job.Kneat - Digital and paperless validation project leader, from paper to electronic records, by using Kneat GX, I am responsible for the team building and the creation of the Validation Engineer department, supporting customers in this new CQV approach and motivating the team to get more confident with this new approach of equipment and process validations.Blockchain - I am responsible for analyzing the possibilities for the company group to start using the blockchain. It is still in the early stage of this strategic and innovative project; I am in charge of identifying the pros and cons of using business casesCross-Functional Skills:• Be responsible for managing the innovation process inside and outside the organization• Identifies strategies business opportunities and new technologies• Develops new capabilities and architectures with partners, new business models, and new industry structures to serve those opportunities.• Manage the innovation function• Manage the interface of the innovation function with the rest of the organization• Guarantees the execution of the innovative project and strategies with the allocated resources• Sponsor the function into the strategic meetings into the company organization• Opens or proposes the opening of new departmental or interdepartmental projects to improve processes and procedures• Define the skills, structures, tools and support mechanisms required to deliver the innovative initiatives• Lean Manufacturing culture development.

• Internal training - after sale team members• Internal training - service engineers, technical specialist• Regulatory and guideline discipline• After-sale development in the ASEAN area• Visit customer for relationship building• Develop Lean manufacturing strategy with internal team• Daily meeting and weekly reporting.

SME in sterilization and decontamination process.Chair and supporter of Technical Tuesday - a moment where to share technical experiences

• Manager engineers for SIP/PQ project• Supervises engineers to drafting PQ/Study Test Plans, Protocols and Reports for various PQ/Validation activities including but not limited to: • Autoclave Process Qualification (PQ)• Washer PQ• SIP PQ • SIP Hold Studies • Mixing Studies• Buffer/Media Hold Studies• Leads Cycle Development and Execution of Protocols for PQ/Study/validation activities as above.• Coordinate with all disciplines for the review and approval of project documentation.• Train Process Unit Staff on the execution of protocols.• Develop, manage and maintain schedule for various Qualification/Validation activities.• Manages planning/managing of daily work load, timely and efficient reporting of events to site leadership management.

• Personnel coaching, development, task direction and resource management• Ensure compliance with training & regulatory standards, corporate quality and conformance standards and safety, health & environmental procedures & regulations for the Pharmaceutical, Food & Beverage industries (eg. GMP, cGMP, HTM2010, ISO10648, ISO17665)• People development and management in dynamic organizations• Commissioning, Process and equipment validation• R&D and validation of moist heat sterilization processes Saturated steam Autoclave Superheated water and steam-air mixture Autoclave Implementation for introduction of new/improvements to process (cycle development) Dry heat sterilization Surface bio-decontamination with VPHP process Validation of isolators & sterility test cabinets Schedule adherence and execution planning and reporting• Plant shutdown project management – annual maintenance / process changeover• Lead and participate in continuous improvement initiatives and best practice teams• Participation in new product/equipment design• FAT/Validation risk assessments/Gap assessments (standard operating procedures against corporate operating procedures)• Participation in audit assessments / action items from audits / implementation of actions• Participation / lead Candidate interview / selection