Creation of a business design and CX consulting offering for Nagima.Creation of a new customer relationship strategy along the entire sales process (awareness, sales and support) and CRM software selection for a national pharmaceutical distributor.Mentoring activities for startups focused on defining the customer experience strategy and business plan.

Development of a strategic plan using a design thinking and user centric approach for different clients operating in plastic material production and electronical product sales.Business design of a new local marketplace from benchmarking to concept and business plan definition.

Strategy set-up and initiative management for the creation of the NTT DATA Design Network, a global network dedicated all NTT DATA practices that work to define digital experiences with a design thinking approach.

Experience strategy and MVP definition of ho. mobile, the new telco operator of Vodafone, through a lean strat-up approach.Digital strategy definition for an important customer of fashion/retail industry using tools such as personas, customer journey e content journey. In this context has been also defined the main macro processes impacted by digital initiatives.Identification of the main developments for a Corporate Banking platform. The goal has been successfully reached, in collaboration with User Experience and IT team, using different tools such as: features and UX benchmark, focus group and stakeholder interview.Definition of a communication budget (ATL and BTL) for the launch of a m-payment application in English mother tongue country.Development of benchmark about firm presence on digital channelsDigital trend analysis of finance, insurance, retail and fashion industries.Definition of KPI framework of digital channels for internal communication purpose.

Development of a tracking tool for the analysis of new trend and business model in the broadcasting/entertainment industry with a particular focus on Over The Top Television (OTT TV). The main activities that I have performed are: o Creation of a tracking tool (Business Innovation Tracker) aimed to identify the relevant information for Business Development Unit o Daily update of the tracking tool o Analysis of the gathered information (international benchmark of OTT TV players and Social TV/Companion apps), identification of entertainment industry's hot topics and editing of a weekly report (press release)