Helping people to deal with challenges in the corporate context, highlighting: - Outplacement & assesment - Professional transformation to deal with tech & digital environnements - Preparation for interviews in a recruitment process - Preparation and follow-up for crucial conversations

HR: Culture, Talent Acquisition, HR Operations, Compensation, Performance, Internal Communication & Executive Assistant Operational Efficiency: Analytics, Strategic Projects, BPM, Internal tools and System support

HR: Culture, Talent Acquisition, HR Operations, Compensation, Performance, Internal Communication & Executive Assistant

- Responsible for HR department, managing a team around 30 people and having three Senior Manager reporting directly - Responsible for Employeer Branding and Talent Acquisition: I’ve hired more than 450 people in less then 1 year, including Executive, Middle Management hiring and forming new teams - Responsible for Career and Development: I’ve launched the first performance evaluation connected to career path, compensation decision and development plans - Responsible for Compensation and Benefits: I’ve reviewed and launched the salaries ranges and bonus rules according with Towers survey - Responsible for Training: I’ve improved the onboarding for new employees, self service platform and managing a budget for supporting the PDI initiatives - Responsible for Employee Experience: I’ve delivered WOW experience for employees, guaranting a eNPS of 70 at average

Helping the community to plan and organize events with relevant topics for HR Tech community

- Responsible for culture digital transformation- Responsible to define the people strategy connecting with the business strategy - Responsible for employer branding, attraction initiatives and recruitment process- Responsible for human developing and performance management- Responsible for training, internal communications, employee experience and leadership development- Responsible for compensation and benefits- Responsible for people analytics, OKR and HC budgeting

- Responsible for structuring and consolidating the BP role - Responsible for OLX Culture, EVP, Retention and Engagement - Responsible to define and implement the performance management, in terms of tools and culture

- Reinforcing employee brand proposition internally and externally;- Responsible for the Recruiting team, process and tools in order to get the better talent people;- Responsible to provide ways for identifying and dealing with team`s performance;- Improve the retention of our talents having constant diagnosis the main pain points;- Optimizing the usage of data and process in the Talent department;

- Improving the employee engagement and get better experiences through the OLX journey;- Being guardian of values and culture, promoting ways to live that every day;- Managing Internal communication, testing the best channel, approach and mechanic;- Reinforcing employee brand proposition internally and externally;

- Responsible for defining, optimizing and measuring customer treatments in the lifecycle in order to engage, retain and monetize the customers;- Responsible for setting up and improving communication touch points, focusing on push notifications and e-mail;- Responsible for user discovering and insights through data analytics and researches (i.e Personas, NPS, engagement segmentation, life cycle stage, recommendation algorithm);- Optmizing campaigns and treatments counting with support of Data Science and Product teams;- Managing the digital content for life cycle treatments and campaigns;

- Responsible for defining strategy and actions in the Customer lifecycle at the loyalty program, considering the different sponsor segments (Banking, Grocery, Pharma, Gas) and Brazil's regions, counting with international support and expertise;- Responsible for tracking customer journey, considering the drivers to transform a customer in brand fan, identifying opportunities and customer needs within the Customer Experience, and recommending appropriate solutions;- Develop business practices to select, prioritize and resolve issues with customers, evangelizing a customer-centric culture within the IT and BI departments;- Leadering cross functional teams in order to delivery customer experience features in the product

- Responsible for improving the Customer Loyalty in different businesses, focusing on adding value and providing strategic recommendations for each of the sponsors/partnerships coalitions, as well as budget management and KPI tracking.- Creating predictive models to improve response rate of marketing campaigns by 5 p.p. (ex: Attrition Model, Product affinity, segmentation of high value customers);- Measuring marketing communication effectiveness of targeted and mass campaigns among different communication channels, such as e-mail, SMS, direct-mail, TV, website, POS and social media;Managing a team with different skills (Researcher, Analytics, MIS, Forecasting and Predictive Modeling)

Professor in Database and Business Administration area, in courses: - Management Information System: Using Technology and Software to have strategic knowledge in modern organizations;- Data Quality Management: Diagnostic, analysis and fixing data, using algorithms to optimize the quality of information;- Analytical Processing: Creating multidimensional analysis, KPI (how definy, how measure, how classify) and presenting the information on dashboards;- Data Warehousing: Multidimensional modeling with Microsoft tools;- Business Intelligence: How aggregating intelligence into the process of making decisions

Database professor : Relational Data Model, Multidimensional Data Model and Project Implanting for .Net applications, using Microsoft Tools (SQL, Visual Studio, SSAS, SSIS, SSRS)

Strategic Management of Information: how transform information in strategic and relevant knowledge

Database professor at graduation with SQL language (Data Modeling and Project Implanting)Project Coordinator of Semantic WEB (Web 3.0)

Responsible for building survey and analisys of key metrics to support decision-making by Executive Council, Director and Commercial;Responsible to do studies and analysis in order to identify opportunities of optimize results and antecipate revenue, using statistical techniques for behavior data modeling, revenue projection and correlation analysis of different business scenarios;

Responsible for targetting customers based on profile, behavior and stage of relationship, for actions in all the life cycle (Activation, Loyalty and Retention), forecast the break even and ROI;Responsible to measure results for different campaings, promotions, approaches communication and channels, comparing with the control group, provinding insights and recommendations;Responsible for providing internal training and support of OLAP tools with internal team (around 100 professionals);

At Customer Relationship Management (CRM):Analysis of consumer behavior and propensity in each bank products (using SAS and SPSS) in order to define the goals for all branches in BrazilResponsible for providing trainning for branch mangers related to how use the information for achieve goals ; Define target public for marketing campaings, analyze the results for different approaches, channels, communication and offers, customize the communication based on the profile and behaviour of each consumer;At Business Intelligence (BI) : Responsible to analyze data in order to identify business opportunities to optimize the results and strategies based on analysis of consumer behaviour, campaigns results, viability of products and services , market trends, customer survey;