AI Prompt Engineer / DataAnnotation / Feb 2024 - CurrentLeverage knowledge of practical prompt engineering and data analysis to optimize productivity, quality, and accuracy in AI output. Critically evaluate outputs of multiple AI language models. Collaborate with team members to produce a diverse range of prompts while adhering to data privacy and ethical guidelines to effectively train AI systems. Customer Experience Manager / Covixyl / Jul 2023 - CurrentManage all aspects of the customer journey and experience for Covixyl, a CPG nasal health product. Report directly to C-Suite to align customer experience efforts with business goals and objectives. Optimize and establish HubSpot CRM operations including automation and analytics for marketing, sales, and service. Audit and optimize social media and Shopify as they relate to customer interaction. Interact with vendors and management to advise and enact strategy modifications relating to sales growth, marketing, and customer success. Network Member / GLG, Guidepoint. AlphaSights / Aug 2022 - CurrentConsult for various projects and companies in the agtech, biotech, CPG, finance, and entomophagy fields as an expert-level network member. Bringing over 25 years of experience to help business clients gain insight and solve challenges in customer experience, sales, and marketing operations.

Management of Sales leads and customer success/ account management of B2B customers. Logistics and operations support through enabling sales transactions across B2B channels and ensuring successful customer experiences through brand management. Responsible for media strategy and overseeing communications with media, including preparing press releases, managing press kits, and other content initiatives. Community and Marketing management through content creation and admin of our social media assets and communities. Working to take the best natural resource found in the world and combine it with the most cutting-edge technology in order to produce a sustainable ecosystem that can meet global demand.

Management of Customer Care including quality, consumer analytic tracking, and creation of consumer responses. Logistics support through enabling sales transactions across D2C channels and ensuring customer solutions. Sales and Operations Support by following up on leads and handling logistical needs through our partners and brokers. Community and Marketing management through content creation and admin of our social media assets and communities. Working to support our goal of building a climate resilient, eco-friendly, high-quality, and rapidly scalable protein production system to feed our growing world.

Remote lead of Customer Service Department including quality and consumer analytic tracking and creation of consumer responses. Working to support our goal of building a climate resilient, eco-friendly, high-quality, and rapidly scalable protein production system to feed our growing world.

Remote high volume call center environment. Provide cancer education, resource referral and assistance to advocates, donors, volunteers, cancer patients, family members and the general public by answering incoming calls, e-mails, chats, and TTY calls. Monitor user content on public online Cancer Survivor's Network.

Developed, implemented, and lead Customer Service Department including quality and call tracking, creation of consumer responses, and management of CRM software. When I first came onboard at Vital Farms, I built and led our Customer Care role from scratch. Blank canvases can be scary to many, but I thrive in the land of challenge. I developed and tweaked our customer voice over the years to best match current market needs. Utilizing my innovation skills, I have provided support and consumer insights in the release of 5 new product categories to market, navigated ongoing challenges related to COVID19, and handled the consumer side of our IPO launch.

Answered inbound calls in a high volume call center environment. Ensured quotas for service volume and timeliness were met. Monitored quality of service and the responses provided through observation and monitoring of calls. Developed training tools for new employees and assisted with hands on training of said employees.

Provide cancer education, resource referral and assistance to advocates, donors, volunteers, cancer patients, family members and the general public by answering incoming calls, e-mails, chats, and TTY calls.

Formulated concept for internal processing helpdesk and assumed leadership roles for the team. Handled internal calls and answered questions regarding processing of accounts and legality issues.Established new accounts and performed maintenance on existing accounts for new and existing shareholders.Conceptualized and followed through on varying special projects aimed at increasing efficiency and recapturing profit.