Simone Van Den Heuvel Email & Phone Number

Best, North Brabant, Netherlands

Utrecht

Supervised and led a team of 2 FTEs in a dynamic adaptive learning scale-up.The company works on the development of a cutting-edge learning platform enabling clients to create customized courses and drills tailored to their specific organizational needs. The team is responsible for creating content for clients, reviewing content, and helping clients set up a learning framework. - Produced bespoke learning content and courses for clients, optimizing their learning materials… Show more Supervised and led a team of 2 FTEs in a dynamic adaptive learning scale-up.The company works on the development of a cutting-edge learning platform enabling clients to create customized courses and drills tailored to their specific organizational needs. The team is responsible for creating content for clients, reviewing content, and helping clients set up a learning framework. - Produced bespoke learning content and courses for clients, optimizing their learning materials - Established a robust training standardization process to ensure the delivery of high-quality training sessions- Pioneered a video strategy to enhance multimedia usage in learning content, managing video production from inception to completion- Actively cultivated and managed strong client relationships, ensuring client satisfaction and alignment with organizational goals Show less

Utrecht, Netherlands

Drillster is an innovative EdTech company that offers a learning application that enables learners to develop, retain and test knowledge in a smart and efficient way. A proprietary algorithm drives personalized learning.Unique is the capacity to calculate how and when knowledge declines if it is not maintained. Drillster notifies the learner just before important knowledge tends to decline. The user can efficiently brush up on the knowledge. With Drillster people learn at least 10% more… Show more Drillster is an innovative EdTech company that offers a learning application that enables learners to develop, retain and test knowledge in a smart and efficient way. A proprietary algorithm drives personalized learning.Unique is the capacity to calculate how and when knowledge declines if it is not maintained. Drillster notifies the learner just before important knowledge tends to decline. The user can efficiently brush up on the knowledge. With Drillster people learn at least 10% more in 40% less time.Drillster turns default learning programs into permanent learning journeys. It combines adaptive and micro-learning. Drillster makes it stick. Show less

Delft, Zuid-Holland, Nederland

Supervised a team of 7 FTEs, across Americas, APAC, and EMEA regions for a scaling Bird Control enterprise. The company creates autonomic lasers to scare away birds from commercial locations. The team is responsible for support, installations, training, and product testing.- Developed a comprehensive Learning Strategy to drive end-user adoption, encompassing product training, knowledge base development, E-learning modules, manuals, and instructional videos- Implemented a… Show more Supervised a team of 7 FTEs, across Americas, APAC, and EMEA regions for a scaling Bird Control enterprise. The company creates autonomic lasers to scare away birds from commercial locations. The team is responsible for support, installations, training, and product testing.- Developed a comprehensive Learning Strategy to drive end-user adoption, encompassing product training, knowledge base development, E-learning modules, manuals, and instructional videos- Implemented a 24-hour response system, enhancing customer support- Established an efficient documentation structure to safeguard internal product knowledge- Created a standardized training program for both resellers and users - Collaborated closely with R&D to enhance product lines, resulting in a 40% reduction in the RMA budget- Introduced User Acceptance Testing (UAT), to deliver flawless customer experiences customers- Fostered enduring relationships with resellers, ensuring their needs and concerns were addressed effectively Show less

Geldermalsen

Managed a global training team, overseeing 5 FTES at a prominent 3D printer manufacturer. The team is responsible for 3rd line support, the creation of globaltraining content for sales partners, and online technical resources for end users. - Collaborated closely with R&D to enhance product lines, infusing technical and end-user perspectives into product development- Coached and developed team members, creating a culture of personal growth and excellence- Orchestrated the… Show more Managed a global training team, overseeing 5 FTES at a prominent 3D printer manufacturer. The team is responsible for 3rd line support, the creation of globaltraining content for sales partners, and online technical resources for end users. - Collaborated closely with R&D to enhance product lines, infusing technical and end-user perspectives into product development- Coached and developed team members, creating a culture of personal growth and excellence- Orchestrated the rollout of service updates and product launches, with a strong focus on training the distribution network- Collaborated with 2nd line teams across the Americas, APAC, and EMEA- Acted as the stakeholder manager of multiple projects: - Implementation of a global PRM system - Standardization of training materials - Standardization of global tooling for sales partners Show less

Geldermalsen

Managing customer service, the pro team, and the repair team, overseeing 11 FTEs. Directed the provision of global 1st, 2nd, and 3rd-line support, repairs, and training development.- Provided comprehensive product training to sales partners worldwide- Pioneered the creation and implementation of the Ultimaker Training Program- Championed a customer-centric culture, enhancing the organization’s service orientation

Geldermalsen, Gelderland, Netherlands

Supported Sales Partners in EMEA with sales and support requests.- Actively managed and nurtured client relationships

Geldermalsen

Provided customers with sales and technical support, streamlining processes and order fulfillment.- Designed and implemented an effective sales support structure- Resolved delayed orders of parts and filament up to six months to a process of immediate shipment of small orders- Improved logistical workflows for increased efficiency

Tilburg

Developed impactful videos and video marketing strategies.

Hbo, Learning And Development In Organisations

Bachelor Of Journalism, Television