Simone Wilson-Adeleke, Mpa-Ppa Email & Phone Number

Toms River, New Jersey, US

Avenel, New Jersey, US

Directs all activities associated with a full agenda of a Credentialing department's day-to-day production regimen. Manages overall staff administration, including Permanent or Temporary employee staffing models, recruiting, performance management, salary administration.  Leading and overseeing the work for collecting and maintaining all data and.

New York, NY, US

Direct support and leadership in establishing quality improvement initiatives. Execute quality checks, analysis, and review of audit findings. Systemize workflow processes for onboarding and credentialing procedures, saving three days on the application process. Key Contributions: Administrative oversight of the online Policy Manual Revise and update 70%.

New York, NY, US

Communicated effectively with both internal and external providers as well as departmental leaders. Certified compliance with regulatory agencies by completing internal file audits and corrective actions. Oversaw four direct reports and delegating tasksThe following are highlights of the value I have brought to the company: Bolstered efficiency by 30%.

Cairo, Cairo, EG

During my time with TeleTech, I delivered exemplary customer service to customers calling in for assistance. I processed customer service transactions to include refunds, store credits, and other service issues in accordance with company policy. I effectively resolved customer challenges to include following up to ensure remediation.

While serving as an Executive Assistant, I supported four senior executives in the organization and management of office systems and processes. I coordinated efficient and productive meetings with global attendees, remote location arrangements, and multiple presenters. I regulated complex academic and clinical calendars. I facilitated presentations.

• Managed Calendar for both the CEO and DON.
• Assessed urgency and priorities before accepting or declining appointments and meetings with the CEO and DON.
• Preserved policies and procedure manuals and created a digital copy of each manual.
• Developed, established, and maintained metrics and monitoring of quality system elements.
• Planned and coordinated logistics and materials for board meetings, committee meetings and staff events.
• Ordered and distributed office supplies while adhering to a fixed office budget.

• Greeted/checked in patients in polite, prompt, helpful manner to ensure customer satisfaction.
• Answered and quickly redirected more than 20 calls per hour.
• Entered and maintained patient demographics.
• Insurance verification, processed co-pays and reconciled balances.
• Reviewed all patient and HIPAA Acknowledgment forms for accuracy and completion.
• Ordered office supplies and kept organizational upkeep.

Expertly managed all medical records in an electronic system. Organized credentialed files for over 300 medical staff members. Handled the processing of payroll, invoices, and meetings. Key Contribution: Generated $150K in revenue through expert teamwork on the 2007 education bid, which permitted a contract with the State of New York Board of Education. .

Master Of Public Administration - Mpa, Public Administration

Bachelor Of Business Administration - Bba, Health Services Administration

Certification, Computerized Accounting

Associate Of Arts And Sciences (A.A.S.), Computerized Business Technologies