Managed relationships with 10 nonprofit and research clients, guaranteeing successful execution of annual meetings and project milestones, contributing to a total annual recurring revenue (ARR) over $200,000.Led projects from initiation to completion, meeting client expectations within contractual terms.Advocated for clients, driving satisfaction and fostering long-term relationships to support account growth.Developed and managed timelines in Wrike, securing timely delivery of milestones and clear communication of key dates.Led internal and external teams to promote collaboration, efficient execution, and project success.Identified upsell opportunities to enhance client experience and maximize value from the cOASIS product suite.Facilitated client calls to address pain points, improve outcomes, and drive satisfaction.Organized kickoff and closeout calls to align teams on success metrics and gather feedback.Coordinated task delegation between internal teams and clients to guarantee smooth project execution.

Walking dogs, house sitting and ensuring that pets are well taken care of while owners are awayFollowing up with owners to ensure that if they have any feedback there is an opportunity to share itUpdating availability in the app on the calendar visible to clients

Memorize scenes portraying implicit bias incidents and prepare to act as any character to portray different power dynamics in academic or workplace settingsRespond in character to audience questions and taking instructions regarding how to replay scenes to test different methods of harm reduction

Edit episodes for "Carry on Friends" podcast weekly to deliver in time for production scheduleCommunicate with team regarding status updates and how to reprioritize when technical issues occur

Addressed inquiries from sales reps, customers, and 40K longtail partners, providing timely resolutions and guidance.Assured compliance by modifying program application codes in line with organizational and nonprofit guidelines.Reviewed and adjusted nonprofit deal requests to support sales representatives.Managed HubSpot’s Nonprofit and Startup email accounts and #HSFNonprofits and #HSFX-Help Slack channels.Developed educational resources, including Wiki pages and sales materials, for internal and external stakeholders.Supported billing team with nonprofit sales tax removals using Netsuite and Avalara Certcapture, guaranteeing accuracy and compliance.Chaired the GTM Partnerships DEI Committee, organizing monthly Zoom meetings and facilitating discussions.

Led weekly meetings to track project progress and ensure team alignment.Secured product donations from nationwide artists for a fundraising event, raising $700 for shipping costs.Partnered with Entropy Theatre Company to host "Entropy Fest" at the Boston Center for the Arts, generating $4K in revenue.Produced and released 16 podcast episodes in one month, featuring "Entropy Fest" performances.

Communicating with the warehouse in person or over email regarding status updates of the Marketplace, including items placed on hold specifically for Marketplace replenishmentMaintain positive relationships with agency partners coming into the facility Checking in up to 45 agencies each day using Netsuite Sales Order Form to process their pickupInviting agencies to take extra pallets of food from the Marketplace along with their order, documenting outreach done in Salesforce, and replenishing the Marketplace for the next business dayMonitoring Outlook emails for assigned cases, logging outreach completed in Salesforce, and closing cases once they have been fulfilled

Led acting exercises with EHS marching ensembles for community building and introducing the use of role play for their competitionsAssisted with musical rehearsals and led the supporting instrument sectionalsCollaborated with the design team to create a clear vision of the show that the teens could buy into and perform at a high level

Gather online order materials from sales floor using critical thinking skills when items are not easily located and preparing items for a safe shipment to the virtual shopper Communicating with supervisors and other team members through personal radios when in need of assistance in providing customer service

Enforce social distancing with residents who have been relocated to Suffolk University dormitoryProvide support during the dinner serving processCommunicate with team members over radio to ensure best practices are being followed while policy is updated over the course of the pandemic

Process master's level applications for the Graduate School of Arts and Sciences, and send them to the departments for review.Provide customer service to prospective applicants with inquiries regarding programs, upcoming events, department contact information, etc.Organize Graduate tours of campus, and meetings with department members, for applicants.

Lead tours of haunted attraction with groups of up to 12 people of any ageSupervised breaks and rotating tour/technical theatrics schedules for team membersProvided customer service when there were any issues to be addressed or needs to be accommodated

Develop and maintain confidential filing system of background checks, employment verifications, investigations, queries, and garnishmentsCoordinate meeting logistics for orientation sessions such as catering, note taking, sharing meeting minutes post discussion, and room set upEvaluate employee census reports and update information in records to rid of discrepanciesVerify if applicants are qualified for employment through researching validation of licenses, certifications andprerequisites in Commonwealth of Massachusetts databaseServe as an extra resource for HR team when they reach maximum workload capacity

Supported residents in completing housing forms, connected them to accessible and sustainable health resources, and reported progress of clients to Shelter Social WorkerConsulted with residents to lead them through the transition back into the workforce such as preparing them for the job search process and resume editing. Met with 5-7 residents of the shelter to evaluate their living conditions in weekly check-ins and discuss future treatment plans

Cultivated positive living environment and spread awareness of UNH resident expectations through bulletin board displays, distribution of flyers across campus, and advertising campus events while directly supporting Congreve Hall Director with various office upkeep and tasks

Facilitated community building exercises related to social justice issues, establishing trust, confidence and performance skills for 60 teens Mediated conflict resolution situations by redirecting teens through conversations tomanage classroom behavior and maintain a positive work environment.Guided teens in the creative process for their Final Showcase by providing constructivecriticism on performance quality and artistic content.

Work with a team of 8 resident assistance to enforce protocol and policies, monitor the building for safety measures, and host 14 social events per semester for residents to participate inCreate a sense of community and safe living space for 300 residents

Instructed 10 students, ranging from 5th-8th grade, the basic foundation of playing trumpetTaught the students how to read sheet musicManaged classroom behavior of students to ensure safe learning environment