• Solve workflow constraints and enhance existing systems to improve business efficiency.• Ensure systems and applications align with business requirements and outcomes.• Collaborate with key stakeholders across organisation including Senior Leadership Team (SLT), providing regular updates and resolving escalated issues.• Responsible for the Release Management and authorisation of changes through the CAB• Collaborate on research and development for new systems and services• Oversee resource management and the development of software platforms, applications organisation website, learning platforms and portals• Lead the BAU & maintenance teams for platforms, software and applications.• Manage third-party system and application suppliers, including licences, contracts and ensuring that risks and issues are communicated effectively to all relevant stakeholders.• Adapt to changes in organisation and technological priorities, ensuring system, website and application continuity and an agile approach to readiness, including the introduction of new products and their smooth transition to business-as-usual operations.• Implement, strategise and manage the organisations Manual Test & Test Automation programme for software and application testing to improve the quality of the solutions that are delivered.• Provide concise & logical instructions to colleagues and peers to maximize efficiency.• Lead the digital engineering team, centring on personal development plans, team growth, one-on-one meetings, performance reviews, and staff engagement.• Manage the Information Services off / near shore application and engineering resourcing to flex up or down resources to optimise delivery and budgetary alignment• Implement and Manage the Digital Engineering Metrics Programme• Lead Bug & Defect Management for Platforms Software & Applications• Manage, Develop and Implement changes on the Atlassian Product Suite

• Manage, Develop and Implement changes on Jira Cloud• Manage the Build, Test and Deployment process of software / application including system integrations for the One Teach First Transformation programme – 2-year project with a cost envelope of £10million.• Employed and led a TF Development team to augment the service integrators team to develop solutions for the One Teach First Transformation Project.• Lead the Technology Working Group to monitor and align legacy changes into the One Teach First Transformation Project• Solve workflow constraints and enhance existing systems to improve business efficiency.• Ensure systems and applications align with business requirements and outcomes.• Collaborate with key stakeholders across organisation including Senior Leadership Team (SLT), providing regular project updates and resolving escalated issues.• Collaborate on research and development for new systems and services.• Oversee resource management and the development of software platforms, applications organisation website, learning platforms and portals• Manage departmental documentation for employee onboarding, development, and procedures.• Adapt to changes in organisation and technological priorities, ensuring system, website and application continuity and an agile approach to readiness, including the introduction of new products and their smooth transition to business-as-usual operations.• Provide concise and logical instructions to colleagues and peers to maximize efficiency.• Lead the digital engineering team, centring on personal development plans, team growth, one-on-one meetings, performance reviews, and staff engagement.• Manage the Information Services off / near shore application and engineering resourcing to flex up or down resources to optimise delivery and budgetary alignment• Cutover Management for our One Teach First Transformation Project inclusive of business and technology readiness

• Project Manage the migration of Wrike Project Management to Jira Cloud• Extract, Transform and Load Wrike data into Jira Cloud Projects• Manage, Develop and Implement changes on Jira Cloud• Collaborated with 3rd Party Service integrator to set up Project Management processes for the One Teach First transformation programme.

• Managing 5 direct reports developing Salesforce and Web Solutions.• Responsible for administering Jira for software development project management and introducing more Agile processes to Mary's Meals• Overseeing execution of multiple, simultaneous software development projects including transitioning the biggest fundraising org into the new Salesforce lightning environment.• Drove software development, restructure that covered Subversion control, Jira Kanban boards which included redesigning the org structure & recruitment of the software development team in Glasgow.• Managed the process and negotiations of the 3rd party development contract to deliver better outcomes and aligned to the agile way of working that was occurring day to day.• Developed change management process for all new web development requests.• Global SalesForce Transformation Project Management covering o SalesForce Platform Development through the SDLCo QA testing and UATo Trainingo Data Migration from Legacy systems including validation by the National Affiliate • Global Salesforce CRM Business Analysis of requirement and pain points and creation of Epics, Stories and Acceptance Criteria.• Jira system management and designing and feasibility study of Jira Project Portfolio management system.• Alignment of the IT Applications and Digital teams to improve website development projects including review and recommendation of improved development process and architecture.• Providing technological guidance and strategic & project advice for the Senior leadership team including supporting other directorates to successfully deliver their objectives including challenging and or providing more viable options for considerations.• Provide a teamwork environment to foster creativity and innovation in a collaborative and safe to fail controlled process.

• Managing 4 direct reports and 3 fully retained developers across 2 geographic locations.• Creation of the IT Vision / Strategy to connect disparate proprietary systems into a cohesive modular system that enhances the user’s efficiency and experience whilst aligning developments to business objectives.• Responsible for managing a IT budget of over £500,000• GDPR team member working on software and IT solutions to comply with the incoming regulation including overhauling the IT security, Usage and data storage policies• Overseeing execution of multiple, simultaneous software development projects including automating website quote, e-sign and secure proposal system. Managed the upgrade of award winning e-Fleet, fleet management system.• Drove software development, restructure that covered Subversion control, Jira Kanban boards and restructure & recruitment of the software development team in Glasgow.• Managed the development team in the last 18 months to output more developments with improved quality and we are now over 40% through the roadmap which has requirements dating back to the 2012* Negotiated cost savings on variety of web based, infrastructure based and service based IT related projects* Implementation of a group wide telephone platform upgrade that comprises over 130 handsets across approximately 20 locations in the UK* New printer rollout including follow me print and enhanced keycard/ keyfob security.* New Amazon disaster recovery solution sourced and implemented.• Third party IT supplier management of 4 main suppliers in telecommunications, software development and network management.• Developed change management process for all new software development requests.

IT GOVERNANCE & ASSURANCE, BUSINESS ANALYSIS, BUSINESS STRATEGY & IT PROJECT MANAGEMENT Experienced IT manager offering over 10 years of success leading all phases of diverse technology projects; ITIL Foundation, CPA and Bachelor of Business credentials; degree in Accounting and minor in IS Management; and over 5 years of business analysis and IT consulting for the holding company executives Business strategist; plan and manage all IT and Business Process Change projects aligning business goals with technology solutions to drive process efficiencies, competitive advantage and bottom-line gains. Excellent communicator; leverage technical, business and financial acumen to communicate effectively with client executives and their respective teams. Business & Industry advisor; Able to manage or advise on multiple processes and projects across business functions and sales channels, known for high-quality deliverables that meet or exceeded specifications and budgetary targets. Honoured to be a representative on the GS1 Hardware Industry Advisory Board (HGAG). Proven ability to create and deliver solutions tied to business growth; organizational development and system, network and communication optimization. Skilled problem identifier and trouble shooter comfortable managing systems, projects and teams in a range of IT environments.

Key IT Areas:Enterprise Resource Planning - ERPBusiness IntelligenceEDI/ Ecommerce/ Data SynchronisationICT Strategy Design/ ImplementationEnterprise wide Implementations IT Project Lifecycle:Requirements AnalysisROI AnalysisCosting & BudgetingProject SchedulingTesting/QA/Rollout/Support Value-Added Leadership:Cross-Functional SupervisionTeam Building & MentoringBusiness Relations & PresentationsSupply ChainVendor Management

• Design & Project managed the implementation of the warehouse management system.• Develop and implement more efficient and effective stocktake procedure for all state warehouses. Reduced the stocktake downtime for all distribution warehouses from 2 to 2.5 days down to 1 day and improved accuracy.• Controlled the entire process for Customer EDI onboarding & issue resolution• Project manage the implementation of the RF scanpack system. Helped the business secure a new customer worth £800K - 1M per annum First order fulfilled was for 17K+ cartons• Process change management for the Operations manager

• Performed complex general accounting functions, including preparation of journal entries, account analysis and balance sheet reconciliations in a multi-million turnover environment.• Maintained integrity of general ledger, including the chart of accounts.• Modified a comprehensive financial reporting package to reflect growing organisational complexity for Australian and New Zealand businesses.

Progressed into the accounting whilst completing my University degree.Started with maintaining the financial system to trial balance stage, inventory management, stocktake control and assisting with development and distribution of the end of month report pack.Overtime the responsibility grew into management of the Pronto system including, ensuring data compliance and integrity in the system, managing update and upgrade process and completing the end of month and end of year process.Management of the IT systems and infrastructure became part of my domain and I was responsible for management of our third party IT engineers, implementation of the advanced warehouse design and efficient warehouse process change management.During my time I also project managed the telecommunication and computing infrastructure of the warehouse move to a greenfield site.

Tradelink Plumbing Centres are amongst Australia's biggest names in plumbing supplies for bathrooms, kitchens and laundries. With over 200 branches throughout Australia and over 150 years experience in the plumbing industry, Tradelink Plumbing Centres have the 'know-how', the services and the vast product range to satisfy your building, renovating and maintenance needs.Managed the transition of a state based accounts payable function to the National Head Office. This included managing a team of 4 accounts payable staff members and was responsible for providing final approval for all submitted invoices and check pending requirements from all departments. The job required a systematic perception of company billing ethics and accordingly endorsed or declined applications for billing, depending on the approved disbursement model for the company.

Responsible for reviewing all submitted invoices and check pending requests for payment from all departments. The job required an understanding of corporate billing principles and duly approved or rejected request for billing, depending on the prescribed expenditure model for company.The job required the verification and the authenticity of all submitted invoices as well as performing request follow ups for senior managers who have payable invoices pending approval from the Accounts Payable Manager.

NORMA Group is a global market and technology leader in Engineered Joining Technology solutions, with more than 60 years of manufacturing and product-development experience.General warehouse duties to ensure the timely delivery of goods to the correct destinations in a manner compliant to the requirements of trading partners, whilst developing a key understanding of the warehouse workers role in the business, their attitude & culture in meeting the business requirements and maintaining the industry standards for the Automotive industry.

Prepare business accounts from receipts, invoices and cheque stubs in preparation for the sale of the business. Assist owners of the business in liaising with prospective buyers and their accountants.