Simon George Email & Phone Number

Nottingham, Nottinghamshire, Gb

Nottingham, Nottinghamshire, Gb

Derbyshire, Gb

Senior Operations Manager for Positive Outcomes, managing a department of c.115 staff responsible for the national delivery of apprenticeships across a wide range of sectors.

Derbyshire, Gb

TDQ Manager for Positive Outcomes managing the quality of the national apprenticeship provision, ensuring quality delivery across all internal and external training delivery, managing change projects and managing internal processes, procedures and projects.

Derbyshire, Gb

Responsible for the Training & Development team at Positive Outcomes, tasked with the provision of high quality and critical internal and external training design and delivery. Key responsibilities of the team include:- Developing a suite of learning resources to develop internal staff and support the apprenticeship provision- Ensuring internal staff have the knowledge and skills to deliver Functional Skills to external learners- Working across the business to assist in process design and develop resources to support the on-going development of internal staff- Managing the corporate training function from sales and TNAs through to design, delivery and evaluation

Derbyshire, Gb

Working in Positive Outcomes' corporate training team to develop a suite of classroom and e-learning training courses to offer new learning and enhance existing skills. Training solutions delivered internally and externally, where I work closely with clients to review needs and develop bespoke workshops and e-learning packages to address individual needs and support business objectives. With a focus on high quality content alongside interactive and participative learning methods, the courses are aimed at a variety of levels and include the following:- Management & Leadership - courses designed for new and existing managers including managing change, managing stress, one conversation at a time and leading dynamic teams- Business Compliance/HR - courses for managers with an HR responsibility including recruitment and selection, managing absence, managing discipline and equality & diversity- Business Skills - practical courses for staff with particular responsibilities including sales, telephone skills, customer service, report writing, email writing, plain english, coaching and train the trainer- IT Skills - training packages for Microsoft Excel, Word, PowerPoint and Outlook

Worked as a training consultant for JaywingDMG and GasboxDMG who acquired Prodant in 2008. This involved working with a variety of internal and external clients, providing a range of high quality, value adding activities throughout the training cycle designed to offer practical skills, improve business performance and provide ROI.Project management and communication skills were vital in ensuring that work was delivered timely and to client expectations. Working closely with clients and building long lasting relationships were key to the development of the training function. Notable work included:-Design and delivery of sales, collections, fraud and customer service inductions for Capital One utilising a blend of classroom and e-learning activity-Design of training materials for multiple projects focusing on improving the effectiveness of existing operational areas within Capital One-Analysis of training needs in the collections department leading to the design of a two week induction course for Santander Cards Ltd-TNA and design of a lead generation workshop and a sales training course contributing towards increased productivity and performance across the sales department for Moorhouse Insurance-Training needs analysis, design and delivery of sales courses and coaching sessions to embed key training messages, carried out across multiple sites for the Cheltenham & Gloucester sales function-Design and delivery of industry knowledge, process and sales skills training modules for GasboxDMG's outbound sales function as part of their work as an outsourced partner of E.ON UK-TNA and design of a two week induction course to ensure debt collection agents had a sound understanding of all process, system, industry and soft skill aspects of their role at Engage Debt Solutions-Design and delivery of a management programme designed to assist aspiring team coaches and leaders with their development into management roles for Agilisys Contact Services

Essen, De

Worked as part of the E.ON UK training team, responsible for identifying training needs across multiple operational areas and developing, designing and evaluating learning solutions. Tasks included:-Design and delivery of nationwide induction programmes -Design, delivery and evaluation of system training projects-Analysis of training needs across multiple operational areas, leading to the design and delivery of training and coaching solutions for agents and managers-Delivery of process training in Delhi, India as part of E.ON’s outsourced operations

London, Gb

Carried out a variety of roles across multiple operational functions including customer service, billing and collections. Tasks involved:-Resolving customer queries to the satisfaction of customer and company-Analysis and review of back office processes and trends-Analysing and highlighting areas for system improvements-User Acceptance Testing for new systems-Delivering system enhancement training to existing staff-Training and coaching new starters on systems and processes

Ba, Business Administration

11 Gcses, 3 A-Levels