- Lead on Customer Experience Strategy and shape the end-to-end experience- Shape the Customer Experience Strategy in a way that enables us to acquire, convert and retain more engaged and loyal customers- Drive conversion across key stages of customer journey and promote a ‘customer first approach’- Develop holistic customer journeys and shaping all customer touchpoints- Communicate brand values and USPs through all customer touchpoints- Monitor customer metrics and report on Customer Experience performance- Collaborate with cross-functional teams to enhance Customer Experience

Time for the Planet is a non-profit company that creates and finances companies that fight global climate change. The companies that Time for the Planet creates will follow the open source principle and share their discoveries publicly.Time for the Planet is fundraising 1 billion euros to create 100 companies, divided into a billion numbered shares. One share costs one euro.

Accelerating Global SustainabilityCreating and inspiring a sustainably conscious global community through a trusted and transparent ecosystem.

The aim of the project is to create a service giving residents access to electrical appliances via connected lockers installed in the entrance hall of their apartment building. The service includes maintenance, repair work, the addition or the removal of appliances according to demand, and replacement when necessary. Residents will access the service using a digital application, either by taking out a subscription for unlimited use, or paying each time an appliance is required;the idea is to do for electrical appliances what bike-sharing schemes do for bicycles!This service is of real use to individual users; moreover if made widely available it would lead to a significant decrease in the number of appliances entering into use, circulating and needing to be disposed of: in short, a win-win situation for citizens, collectivities and the planet alike!

Equipping and empowering a generation to actively shape their futures, and repair sustainability problems starting today.

Plantui is a Finnish biotech company solving tomorrows food challenge by enabling sustainable hydroponic growth. Development of the eCommerce & Digital Marketing strategyContent creation & community management for social media channels ( Facebook, Instagram, Pinterest, YouTube, Twitter, LinkedIn)Website content & keywords optimisation for SEO purposes, focus on meta data & use of Google Search Console Management SEM (Google Ads) & Social Media Marketing (Facebook Ads, Instagram Aads & Pinterest Ads)Data analysis (Google Analytics, Hotjar) & management of KPIsProject management and collaboration with different stakeholders during the development of a new websiteCreation of an affiliate program & a network of influencers

Overall responsibility of the French market.Sales, partners acquisition et negotiations.Management of partners accounts, achieving performance targets and goals.Development of Search Engine Optimisation (SEO), Search Engine Marketing (SEM) and Pay-Per-Click (PPC) marketing campaigns.Management of the performances (Google Analytics, Funnel, Google Ads).Market, product and competitors analysis.Networking by attending to digital marketing fairs.Platform quality control and developments.

Making a business plan for an online website selling handmade products made in France.Development of the purchasing strategy, negotiation with suppliers and selection of raw materials.Communication strategy including social media presence, marketplaces strategy.Market and competitors analysis, pricing strategy, products range selection.

Development of the purchasing strategy, evaluation of current suppliers and development of existing relationships, research and selection of new suppliers. Negotiation of prices, delivery and payment terms with suppliers.Represented the company at trade shows such as Baselworld in Switzerland or the Hong Kong Watch and Clock Fair.Multiple missions in Hong Kong for a total stay over 6 months visiting supplier's offices and factories in China. Development company knowledge of the production processes which helped design products in more cost effective manner.Researching market trends, monitoring the competition and study of competitor's products.Management of product design team and development of new products line in collaboration with suppliers.Stock management and making sure the items are never out of stock. Placing orders using stock management software, example of year budget for a supplier 200k$.

Management of foreign language sub-contractors and staff for the translation of English language product listings into foreign languages. Increase over 50% of the sales revenue on the French market in six months. Successful development of the company on the Japanese market.Creation of product listings on e-commerce websites such as Amazon and eBay.Management of inventory stock over 1000 stock-keeping units using an order management software.Supervision of inventory within Amazon European warehouses.Definition of wholesale strategy, development relationships with trade customers, prospecting new partners. Expansion of the business in Nordic countries with trade customers in Norway, Sweden and Finland.Recruitment and management of junior staff.Management of on-line promotional channels such as Facebook and email marketing tools.Maintaining quality products offered at a competitive retail price, class leading photographs and product descriptions, and search engine optimised websites.Management of ZULUDIVER® brand including strategic development, brand image and definition of the product line.Development of internal business processes such as creation of supplier code used in the purchasing process.Close collaboration with a digital agency for the development of an e-commerce website using Magento software.