Simon Gresswell Email & Phone Number

Hampshire, United Kingdom

After 25 years of working as a senior manager and then director of businesses ranging from large enterprises through to startups, I'm now providing advisory services to small and medium sized businesses around IT. My experience over the years in contact centre solutions has given me knowledge of working with a massive range of businesses and an insight into both internally facing IT (CIO activities) and externally facing systems and solution (CTO activities), that is unique.myCxO provide 'C' level advisers on an interim or part time basis to bring experience to small and medium sized businesses that would not otherwise be able to obtain.Please drop us a line, if you think we can help.

Sweden

Worked with a global retail customer to successfully deliver a customer service chatbot solution. Working in a true Scrum Agile manner to quickly deliver Minimum Viable Product and then subsequent enhancements. Functionally ready for service in less than 3 months. My role as Product Owner was to work with stake holders and development team to define and manage the requirements. Experience in using tools such as Jira, Confluence and Trello.

United Kingdom

At Davies Consulting, we help our clients maximise the value from their customer engagement & CX initiatives. Our capabilities include; specialist management consultancy, training, analytics and executive search. We’re joined by a shared ethos, of doing the right thing for our clients, and a shared focus on the customer experience and how to improve it – with the end goal of increasing value for our clients.

London, United Kingdom

At Connect Managed Services, the solutions team provides a trusted advisor service to our customers to help provide solutions to solve CX and UC problems and help add value to their business.

Burnham, United Kingdom

Overall responsibility for all our existing customers, large and small. Helping our customers be more successful in customer engagement, including assisted customer service and self service.

Rickmansworth

5 of us at the start of the business delivering Genesys consulting services, through to now providing end to end Genesys and Cisco Customer Experience (#CX) solutions and managed services to customers globally. Quite a journey and just about (2014) to start the next stage.

Exec sponsor for some of ProtoCall One's major clients.

Burnham

Overall director of company business operations across finance, HR and IT

Director, managing all service delivery including support, professional services and consultancy.

Head of Professional Services for complex systems integration

Cardiff, United Kingdom

PBX development. Back in the days when a call centre meant a hunt group and some phones!

2:1, Computer Science

Education record